D365 CRM Administrator

2 weeks ago

Bunbury, Australia So Code Limited Full time

D365 CRM Administrator | £180 to £200 per day (Inside IR35) | 4 month initial contract | Hybrid / 3 days in Cambridge Office

We’re looking for a motivated D365 CRM Administrator to own and improve our clients CRM and supporting systems. You’ll analyse workflows, implement improvements, evaluate new tech, and ensure the CRM acts as a single source of truth. This is a hands‑on role working closely with stakeholders across the organisation to boost efficiency, data quality and user experience.

Key responsibilities

- Own day‑to‑day support and issue resolution for D365 CRM; log and escalated where needed.

- Analyse existing workflows, recommend and implement process improvements and automations.

- Manage change controls and record system changes.

- Evaluate new CRM/cloud tools and advise on feasibility and impact.

- Maintain data accuracy, governance and security (PECR/GDPR basics).

- Build reports and dashboards to surface insights.

- Support wider IT systems (M365, Dynamics, Monday.com, Moodle) and collaborate on projects.

- Act as a first escalation point for users; provide training, inductions and documentation.

- Participate in IT and digital projects using Agile/PRINCE2 principles.

Essential skills & experience

- Practical experience with CRM platforms (Dynamics experience preferred).

- Strong finance/operational process understanding and system design experience.

- Solid data management and data governance knowledge (GDPR/PECR awareness).

- Experience with Power Platform / Power BI or similar analytics tools.

- Good stakeholder management, communication and customer service skills.

- Problem‑solving mindset and ability to translate business needs into technical specs.

Nice to have

- Certifications in Dynamics 365, Power Platform, or project management.

- Experience with multi‑system integrations and cloud services.

If this sounds like you, apply here now

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