Member Services Officer

3 weeks ago

Perth, Western Australia Capricorn Full time
Who are we?

Capricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

A great place to work

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility – it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave – that supports both parent's leave and their transition back to work.
- Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

The role

The Member Services Officer is responsible for providing excellence in Member service by ensuring the appropriate resolution of queries on first contact for Member Trade accounts, products and services.

Some of your key responsibilities will include

- Answer inbound and make outbound calls to provide first call resolution
- Return Member voicemails
- Action and respond to portal calls and emails
- Support for staff and members in MyCap
- Liaise with internal and external stakeholders
- Managing complaints and feedback provided by members and suppliers

What will you bring?

- 1 years' experience within a Customer Service oriented role
- Intermediate skills in the use of Microsoft Office Software Suite
- Strong communication skills both written and verbal

The next steps

If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later.

For further information, support with your application and detail on Capricorn, please visit our website at www.capricorn.coop/careers

#J-18808-Ljbffr

  • Member Service Officer

    1 day ago

    Perth, Western Australia Capricorn Full time

    Join to apply for the Member Service Officer - Risk role at Capricorn4 weeks ago Be among the first 25 applicantsJoin to apply for the Member Service Officer - Risk role at CapricornA Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to...

  • Senior Elected Member Services Officer

    3 weeks ago

    Perth, Western Australia Buscojobs Full time

    Location : Stirling, Western Australia Type : Permanent Full-Time Salary : $96,731 to $101,823 p.a.+ super Why Join Us?At the City of Stirling, we proudly serve a vibrant and diverse community of over 243,000 residents.As WA's largest local government, we offer more than 200 services and are committed to creating a workplace that is inclusive, flexible, and...

  • Retail Support Specialist

    2 days ago

    Perth, Western Australia beBeeTeam Member Full time $40,000 - $60,000

    Job OpportunityWe are seeking a skilled and enthusiastic individual to join our team as a key contributor in assisting customers, maintaining store operations, and promoting products and services.Key ResponsibilitiesProviding exceptional customer service with a friendly and approachable manner.Working collaboratively as part of a team, supporting and...

  • Member Service Officer

    10 hours ago

    Perth, Western Australia Buscojobs Full time

    Overview We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to...

  • Member Service Officer

    6 days ago

    Perth, Western Australia Buscojobs Full time

    OverviewWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to...

  • Retail Sales Associates

    5 days ago

    Perth, Western Australia beBeeTeam Member Full time $45,000 - $60,000

    Job TitleWe are seeking Seasonal Retail Team Members to join our team over the festive period.L'Occitane is a natural and luxurious beauty brand that is renowned worldwide. Our products originate from Provence in the South of France, with an emphasis on ethical and socially responsible processes practiced since 1976.To succeed in this role, you will be...

  • Member Services Coordinator

    7 days ago

    Perth, Western Australia beBeeCustomer Full time $85,000 - $100,000

    Job OverviewMember Service Officer RoleWe are seeking a skilled Member Service Officer to join our team. This role will involve providing exceptional customer service and administration support to our sales team.This is a dynamic opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering outstanding results.About...

  • Customer Services Officer

    3 days ago

    Perth, Western Australia Capricorn Full time

    Join to apply for the Customer Services Officer - Claims role at Capricorn. A Little About UsCapricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000...

  • Customer Services Officer

    3 days ago

    Perth, Western Australia Capricorn Full time

    Join to apply for the Customer Services Officer - Claims role at Capricorn.A Little About UsCapricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred...

  • Member Service Liaison

    4 days ago

    Perth, Western Australia beBeeRetention Full time $60,000 - $75,000

    Role SummaryThis position involves working as a Member Solutions Specialist to provide support and guidance to RAC members.Key Responsibilities:Contacting members to discuss their current RAC products and offer general advice and support.Focusing on retention strategies to ensure members remain satisfied with our services.Providing training in Auto Services...