Member Service Officer

3 weeks ago

Perth, Western Australia Buscojobs Full time
Overview

We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can also access a wide range of exclusive products designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.



The Role

We are looking for a customer service focused individual with strong attention to detail and administration skills to join our team to support the provision of the Capricorn Mutual product. The Mutual protection product is kind of like insurance, but different. Think of it as an alternative to insurance



Responsibilities
  • Delivering excellent customer service.
  • Receiving inbound calls.
  • Providing protection quotes.
  • Making changes to Members' protections and policies.
  • Providing administrative support to the sales team.


Qualifications
  • Previous customer service and administration experience.
  • Excellent communication skills.
  • Creative problem-solving abilities.


About Life at Capricorn / Benefits
  • Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
  • Development opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
  • Paid parental leave – during life's most important times, we support both parents' leave and their transition back to work.
  • Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
  • A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
  • A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more


How to apply

Sound like you'd be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and detail on Capricorn, please visit



Job details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Other
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