Customer Services Officer

Join to apply for the Customer Services Officer - Claims role at Capricorn.

A Little About Us
Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that's committed to driving success, innovation and making a difference, while having some fun along the way

As a Customer Service & Administration Specialist, you'll play a key role in ensuring our claims process runs smoothly. You'll be responsible for directing calls, resolving general enquiries, and supporting the team with essential administrative tasks.

• Customer Service: Answer incoming calls and ensure callers are directed to the appropriate team member.
• Resolve general enquiries efficiently and professionally.
• Follow up with members, suppliers, and assessors to obtain outstanding claim documentation.
• Update claim notes, ensure reserves are accurate, allocate tasks, and manage documentation.
• Provide administrative support to the claims team as needed.
• Build and maintain strong working relationships with internal and external stakeholders.

• Intermediate proficiency in Microsoft Office Suite.
• Strong communication skills with the ability to empathise and connect with others.
• A proactive approach and willingness to take ownership of your responsibilities.

• Previous experience in a customer service role is essential.

At Capricorn, we're committed to creating a supportive and collaborative workplace where your contributions are valued. You'll be part of a team that's passionate about delivering great service and making a difference for our members.

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Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.
• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

Sound like you'd be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today.