▷ Only 24h Left: Receptionist

Saxon Spires Practice cares for 16,500 patients across 2 sites. We provide high quality, compassionate and accessible patient care in our community.

We are looking to recruit a part-time Receptionist to join our highly effective reception team. The successful candidate will be patient focussed, providing a first class level of service to our patients, well organised and a great team player with strong interpersonal skills.

Hours: Approximately 20 hours per week although additional hours will be required to cover annual leave or sickness.

This is an essential role helping to provide a welcoming and professional service to patients, staff and visitors to the practice.

Please note, previous applicants need not apply.

Main duties of the job

You will provide effective and efficient reception services in a professional and courteous manner. We are looking for an enthusiastic, motivated person who thrives in a busy working environment and enjoys dealing with members of the public. You will be the first point of contact for patients, on the telephone and in person, handling all enquiries efficiently and courteously.

About us

Saxon Spires Practice is a large, rural dispensing practice situated to the north of Northampton. We have 8 partners, 4 salaried GPs and 1 long term locum providing care for 16,500 patients across 2 sites - Guilsborough and Brixworth, and the surrounding villages.

We are a teaching practice and have GP Registrars, Foundation Doctors and medical students under supervision of our GP Trainers.

In additions to the Doctors we have an excellent Nursing Team across both sites. The 0-19 Team is resident at our Guilsborough site.

There is also an independent pharmacy on site at Guilsborough.

Job responsibilities

Thepurpose of the role is to:

Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way

Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision clericalsupport to clinical staff and other members of the practice team

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies

Duties andresponsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the senior receptionist/practice manager, dependenton current and evolving practice workload and staffing levels:

Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols

Maintaining and monitoring the practiceappointments system

Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional

Taking messages and passing on information

Filing paperwork

Computer data entry/data allocation andcollation; processing and recording information in accordance withpractice procedures

Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers

Clearing and re-stocking of consulting roomsas required

Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying and scanning

Ordering, re-ordering and monitoring ofstationery and other supplies

Provision of refreshments for staff andvisitors as required; loading and emptying the dishwasher and keeping thekitchen area clean and tidy

Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately

In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff andother healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regardedas strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice health & safety policy, the practice health &safety manual, and the practice infection control policy and publishedprocedures. This will include:

Using personal security systems within theworkplace according to practice guidelines

Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks

Making effective use of training to updateknowledge and skills

Actively reporting health and safety hazardsand infection hazards immediately when recognised

Keeping own work areas and general/patientareas generally clean, assisting in the maintenance of general standardsof cleanliness consistent with the scope of the job holders role

Demonstratedue regard for safeguarding and promoting the welfare of children.

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation

Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in amanner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, with such training to include:

Participationin an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

Alert otherteam members to issues of quality and risk

Assess ownperformance and take accountability for own actions, either directly orunder supervision

Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance

Workeffectively with individuals in other agencies to meet patients needs

Effectivelymanage own time, workload and resources

Communication:

The post-holder shouldrecognise the importance of effective communication within the team and willstrive to:

Communicateeffectively with other team members

Communicateeffectively with patients and carers

Recognisepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the implementation of services:

Thepost-holder will:

Apply practicepolicies, standards and guidance

Discuss withother members of the team how the policies, standards and guidelines willaffect own work

Participate inaudit where appropriate

Person Specification

Qualifications

- GCSE grade A to C in English and Maths ( C or above) or equivalent
- Reception or customer care experience
- Telephone and IT skills
- Previous experience of working in GP Surgery or Hospital
- Have previously used EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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