Service Delivery Controller
2 weeks ago
Permanent opportunity | North Sydney location
Embrace Work-Life Balance with our 12-hour Rotating Shift Roster
About the role
As an SDC in our Intermodal Business Unit, you’ll manage a specific operational area, ensuring all train services run safely, on time, and efficiently. You'll work both independently and as part of a team to deliver the daily plan in a fast-paced, dynamic environment. The role requires quick decision-making under pressure, and as you gain experience, you’ll have opportunities to expand into other operational functions.
Key Responsibilities
- Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more.
- Entry of detailed and quality data into our transport and labour management systems.
- Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring minimal delay to our services.
- Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan.
- Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers.
- Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).
Lifestyle Roster
Enjoy the flexibility of our Lifestyle Roster, featuring 12-hour shifts that allow for blocks of time off at the end of each swing. We value your work-life balance as much as you do
About you
You’re a team player with a customer-first mindset, comfortable in a fast-paced, ever-changing environment. Adaptability, initiative, and decisive action are key to success, with clear opportunities for career growth.
In addition
- Flexibility to work a rotating 12-hour shift pattern
- Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc)
- Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
- Ability to operate effectively in a team
- Confidence to review and assess available information and to make appropriate decisions
- An interest in pursuing a long career in Transport and Logistics is highly advantageous
We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.
Do you need reasonable adjustments during the recruitment process?
If you need an adjustment in the recruitment process, please outline at the time of your application.
Closing date
Applications close 24th October 2025.
Next steps
Continue to build your career with us
For more information, please contact Felicity Parent from the Talent Acquisition team on felicity_parent@pacificnational.com.au
Please note
Prior to applying for any vacancy, employees are required to discuss with their manager their intention to apply for another role within the business.
Acknowledgement of Country
We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.
#J-18808-Ljbffr
-
Service Delivery Controller
1 week ago
North Sydney, Australia Pacific National Full time**Service Delivery Controller!** - Permanent opportunity - Manage our BU haulage services from within the day of operations control function. - North Sydney location! - 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in...
-
Service Delivery Controller
4 days ago
North Sydney, Australia Pacific National Full time**Service Delivery Controller!** - Permanent opportunity - Manage our BU haulage services from within the day of operations control function - North Sydney location! - 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in...
-
Customer Delivery Manager
1 week ago
Sydney, Australia Delivery Centric Technologies Full time**Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...
-
North Sydney Council, Australia Pacific National Full timeGreat opportunity to step into the Day of Operations in the rail industry! 2 Positions available - both 6 month term contracts with potential to extend! Every day we transport millions of tonnes of critical freight around the country for our customers. As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking...
-
Document & Systems Controller
1 week ago
Sydney Olympic Park, Australia West Region Delivery Team Full timeTier 1 constructor - 10 year program - Design, construction, maintenance and facility management services - Major infrastructure projects in Sydney’s western region - Sydney Olympic Park Location **The Opportunity** Fantastic opportunity for experienced **Document & Systems Controller** to be part of the West Region Delivery Team, working on critical...
-
▷ [3 Days Left] Delivery Driver Jobs Sydney
5 days ago
Sydney, Australia Ontime Delivery Solutions Full time**delivery driver jobs Sydney**. We’re after 1 and 2-tonne vans (including refrigerated and freezer units), box trucks (4 to 14 tonnes, including tautliners, pantechs, and tailgate lifts), cars, hatchbacks, and larger capacity trucks (up to 14 pallets or more).**Your Earning Potential as a Delivery Driver**We’re actively seeking owner-drivers in Sydney...
-
Planning Controller
2 weeks ago
North Sydney, Australia Pacific National Full time**Planning Controller!** - Permanent opportunity, North Sydney location - 12 hour rotating shifts, weekend and night work required. **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities...
-
Service Delivery Manager
2 weeks ago
North Sydney, Australia Pepper Full time**Who We Are** At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist lender over the last 9 years. **The Role** The **Service...
-
Java Full Stack Developer
2 weeks ago
Sydney, New South Wales, Australia Delivery Centric Full time $80,000 - $120,000 per yearROLE: Java Fullstack DeveloperLOCATION: SydneyRequirements:Commercial experience in web development using Django.Experience with front-end technologies such as HTML, CSS, and JavaScriptKnowledge of other web technologies and UI/UX standardsSolid experience with Java, Spring and React JS/AngularExperience with modern API technologies and practices including...
-
Service Delivery Manager
1 week ago
North Sydney, Australia Soprano Design Full time**We want you!** We are currently seeking a Service Delivery Manager to join our global organisation. You will be responsible for all things service management related including incident, problem, change management and service level agreements. You will also identify and lead continual service improvement opportunities and have a proven ability to deliver...
