▷ (29/10/2025) Resource Allocator [ Sydney]

Want to elevate your career to a Higher Altitude?
Come join our award winning team, working for a global brand

and Australia's inflight catering market leader.

At dnata catering & retail the sky truly is the limit

We are currently seeking a rostering allocation master with business experience in high volumes of supply and demand, to join our workforce planning team as a full-time Resource Allocator at the Sydney Airport precinct.

More about this role:

As a Resource Allocator, you will be responsible for managing the supply and demand of our dnata catering workforce. The role will ensure that all roster management is in accordance with national processes within the Ground Star system. You will be processing shift changes/swaps, training, overtime, labour hire updates, leave, and reviewing supply and demand constantly to ensure operational staffing coverage is met.

In a nutshell, your main responsibilities are:

- Administer staff/roster movements and the allocation of labour hire and overtime, whilst adhering to all EBA and business requirements.

- Ensuring systems' data entry and integrity, and providing input into creating rosters.

- Act as primary contact for staff queries relating to published rosters.

- Updating systems to reflect accurate staff allocation and shifts.

- Cover absenteeism, upload labour hire data, prepare and distribute day sheets for all areas of the Catering Business.

- Provide regular and consistent feedback on all allocation processes highlighting any opportunities to the Labour Planning Analyst, and Workforce Planning Team Leader to efficiently schedule resources and costs.

- Maintain an understanding of various EBA and Industrial Relations requirements and ensure that they are applied correctly (including payroll compliance).

- Reporting on requirements for development of systems and process improvements.

- Delivery of a high level of customer service to internal/external customers.

What do you need to be successful in securing this role:

- Previous workforce planning experience in a similar role with high volume.

- Demonstrate an understanding of and experience in allocation of resources.

- Day of operations planning and live task allocation experience is highly regarded.

- Excellent organizational and planning skills.

- Demonstrate ability to effectively work under pressure.

- Ability to model, influence, and encourage positive behaviours in the team.

- Ability to adapt to the changing needs and priorities of a fast-paced business.

- Self-motivated, possessing and demonstrating strong communication, customer service, and interpersonal skills.

- Pro-activeness, can-do attitude, interpersonal skills, and conflict resolution.

- Ability to understand and apply policies, process, and Awards/EBAs.

- Strong level of computer literacy skills.

- Availability for 7 day coverage - rostered shifts 0600 - 1400 or 0800 - 1600.

What’s in it for you?

- Competitive salary.

- Free daily staff meals and carparking provided.

- Great office location with views over the airport

- 5 weeks Annual Leave.

- Career development and progression, coupled with national relocation opportunities.

- Discounts at hundreds of retailers, discounted health insurance and wellbeing resources including online exercise classes.

About Us:

We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering, retail, and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world’s top airlines, we operate 16 facilities across 12 cities and employ over 4,500 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

Want to know more about dnata catering and our global businesses? Visit our Australian careers website https://dnatacateringcareers.com.au/ and watch a short video here:

https://www.youtube.com/watch?v=Xqf4mvwm3E0

Does this role sound perfect for you? If so, we want to hear from you

To start the journey of joining our dnata family, click the link below and upload your resume and cover letter that outlines your suitability for the role

http://dnatacatering.expr3ss.com/home

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