Team Leader

4 weeks ago

Council of the City of Sydney, Australia Hyatt Hotels Corporation Full time

Team Leader - Conference & Events Service

Location: AU - NS - Sydney

Job Type: Full-time, Local

Summary

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

Recently recognised as #2 ranked meeting and events hotel in Asia Pacific by Cvent, we are on the lookout for a Full Time Team Leader to join our Conference & Event Service team.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits

- After 90 days of service, 12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
- Generous discounted accommodation worldwide for associates as well as friends and family
- Reward and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
- The opportunity to join an international group with endless career opportunities

The Role

The Team Leader will be responsible for ensuring the flawless execution of all events by creating memorable experiences for our guests. Reporting to the Director of Event Service, this position oversees the day-to-day operations and supervision of colleagues in the Event Service department.

Responsibilities

- Engage with guests to provide the best possible service by anticipating their needs
- Serve as the main point of contact for the event host
- Identify guest needs by asking the right questions and build rapport quickly
- Manage high-energy, fast-paced events operations to provide guests with a dynamic and memorable experience
- Assist Event Hosts and Guests in finding solutions that best meet their needs using all available resources
- Plan, execute and manage events with minimal supervision

Ideal Candidate

- Experience in a 5-star environment, in a large convention hotel or convention center in a similar role
- Experience in working with weddings and large corporate events
- Enthusiastic, thoughtful, and a problem solver
- Outgoing and inclusive personality
- Hands-on leadership style with the ability to support and motivate the team
- Efficient problem-solving skills
- Full Australian Working Rights and ability to work a 7-day rotating roster

A current RSA

Be part of the hospitality evolution. Join Hyatt

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