Tech Support

1 week ago

Port Stephens Council, Australia The Onset Group Full time

Sshh Can You Keep a SECRET?
Specialist Helpdesk / Technician | Windows 10/11
Williamtown, NSW
12 Month Contract (Potential to Extend)
NV1 Clearance Required

Ready to put your tech skills to work... under wraps?

Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.

Why this role?

- Long-term career potential: Start on contract, with future opportunities for permanency.
- Security-cleared? You’re already in rare company—this role opens doors to future opportunities.
- Work on impactful projects with real-world importance.

What you’ll be doing

- Provide IT support and troubleshoot moderately complex delivery systems or network issues.
- Escalate and coordinate with vendors on hardware or networking problems.
- Assist with configuration management of basic computing delivery systems.
- Ensure documentation is kept up to date and aligned with policies and procedures.
- Respond to service desk tasks and support tickets in a timely, professional manner.
- Ensure IT operations meet industry standards and compliance requirements.

What we’re looking for

3+ years' experience in PC support, specifically Windows 10/11 environments
Strong understanding of networked PCs and peripherals
Excellent communication and troubleshooting skills
Certificate-level IT qualifications (and ideally 4+ years' relevant experience)
Ability to work independently, take initiative, and follow through
NV1 clearance (Australian Citizens only)
Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call
Valid driver’s license

Bonus points if you

- Have experience in secure environments
- Thrive in fast-paced, high-trust teams
- Love tech but also like keeping things hush-hush

Interested? Apply online or reach out to Steven at steven@theonset.com.au.

Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity.

#J-18808-Ljbffr

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