Product Manager, Production Operations

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Manager, Production Operations in the Commerce Product team, you will maintain Commerce experiences for the Global Streaming Platform team. 
 

What You'll Do:
 

• Execute ongoing updates of Commerce product experiences including content, and metadata.
• Deliver content and configuration updates for high profile projects including price changes/in-app promotions, additions of new products and proposition/territory launch.
• Complete regular testing and QA checks to ensure properties are free from errors and other issues. Collaborate with the product and engineering teams to address and resolve any issues promptly.
• Collaborate with product, design, UX copywriting and business stakeholders to plan and manage production updates. Daily partnership with production designer focused on Commerce maintenance.
• Work with the Manager, Production Operations to make recommendations for the improvement of product maintenance and operational processes. Working with the product team to help define and implement those changes.
• Implement production plans with impeccable quality while meeting aggressive deadlines. 
• Communicate the status of daily and project-oriented production updates to stakeholders, management and cross functional team members
• Deliver on update plans driven by best practice and proven methodologies to drive Commerce business outcomes.
   

What You'll Bring:

• You are an experienced Product Manager with documented experience managing website/app maintenance via CMS for a similar property.
• Experienced in the subscription commerce space.
• Strong understanding of publishing systems, content/design QA processes  
• Experience working in an agile software development environment 
• Solid understanding of streaming services, and commerce best practices.
• You have relentlessly high standards, deep operational knowledge, and expertise in digital production operations.
• You are a strong communicator, able to articulate your point-of-view, engage in fact- based discourse, collaborate, compromise, and bridge gaps. 
• You are resourceful and you lean on yourself, able to bring the big ideas and deliver the practical daily output.  

The rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks.
 

Here's a taster:

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.
   

Team Overview

Global Streaming Platform
Global   Streaming   Platform   team   develop   and   supports   market-leading   video   streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's
best entertainment, news and sport.

Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
 

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
 

Your office space:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape
at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed
and even get pampered at our beauty salon.
 

We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's
a place where you can explore what if, how far, and what next.
 

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's
differences. We support our community and contribute to a sustainable future for our business
and the planet.

If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

#globalstreamingproductcommerce