Tech Support Engineer

6 hours ago

Council of the City of Sydney, Australia Real Time Australia Full time

Ready to put your problem-solving and frontend skills to work on a world-class cloud platform? We’re seeking an Application Support Engineer to join a highly collaborative APJ UX Tech Support team, supporting customers across the globe.

You’ll troubleshoot challenging web-based issues, advocate for users, and work closely with developers, administrators, and internal teams to ensure customers get the most out of the platform.

If you have a knack for debugging, a passion for user experience, and strong web technology skills, this is your chance to make an impact while growing your career.

What Your Days Will Look Like:

- Troubleshoot and resolve complex UX and frontend platform issues
- Analyse log files and apply standard debugging practices
- Collaborate with customer admins, developers, and internal teams to resolve issues
- Apply knowledge of incident, problem, and change management processes
- Contribute to knowledge base materials and continuous product learning

What You’ll Bring to the Table:

- Must have customer facing Technical/Application/Software support experience (web-based products or e-commerce preferred)
- Strong skills in dynamic HTML components: JavaScript, HTML, CSS, AJAX, XML, XHTML
- Experience with JavaScript frameworks (AngularJS, Jelly)
- Understanding of web application stacks and relational databases (MySQL, Oracle)
- Having a background in Web or FE development would be a plus
- Excellent communication skills for both technical and non-technical audiences
- Strong time management and prioritisation abilities

Nice to Haves:

- Backend programming (Java or similar)
- Familiarity with Linux, UNIX, or other OS
- Experience in defect and escalation management

Why You’ll Love It Here:

- Continuous learning & training with global exposure
- Supportive, high-performing tech culture
- Career growth opportunities in a leading SaaS company
- Initial 12 Mos Max term contract with strong potential for FT/Perm conversion

Note: Must be local to Sydney; Flexible Hybrid WFH/WFO (2 days in Sydney, CBD office) and 12-mos Max term contract + accrued leaves.

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