Customer Success Consultant

.**Strong understanding of Australian Legal landscape****Demonstrated customer success background with training delivery skills****About our Team**LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.**About the Role**At LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.**Responsibilities*** Customer journey mapping to create tailored campaign driven programs* Develop and drive campaigns to increase awareness, product adoption and usage* Acting as a liaison between sales, marketing and product* Identify personas for targeted messaging* Creating value props by segment and persona to embed in the campaign activity* Work with data and marketing teams to identify clients for monthly sessions and create Eloqua templates* Establish clear client retention goals* Reporting to be provided to manager and monthly program* Updating of dashboards team and business for program* Upsell services and products with the brand image* Build preference within the academic sector to ensure that LexisNexis is preferred by graduates when moving into the workplace.* Create campaigns utilizing social media and traditional formats to meet campaign objectives* Assist in building and driving an accreditation program**Requirements*** Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.* Experience in customer success or customer relationship preferably within Legal industry* Experience in training delivery and using platforms like eLearning* Identify opportunities while building solid relationships with customers and stakeholders* Possess exceptional communication and presentation skills* Understand Boolean and free text search principles* Be authorized to legally work in Australia* Liaise with a range of management and staff levels, particularly with Sales departments**Work in a way that works for you**We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.**Working for you**We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Discounted Health plan rate and Optical Assistance - Life assurance and income protection - Option to buy additional Annual Leave days - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources Your recruiter will advise you on the full benefits package for your location**About the Business**LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.**To learn more about opportunities with LexisNexis or RELX Global, join us here:**https://youtu.be/9e95IMoKSXw***We are looking to fill this role as soon as possible – apply now to be considered.******Thank you for your interest.*** We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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