▷ [Apply Now] Capability Business Partner - Systems And Governance

Capability Business Partner - Systems and Governance

Business Services - People and Culture | Training/Employment

Why Choose Us

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

This position will:

- Support the development and coordination of Council’s organisation-wide Training Needs Analysis (TNA) ensuring alignment with strategic objectives, workforce planning, and compliance requirements.
- Influence a culture of learning, innovation, and inclusion across Council.
- Collaborate with HR, operational leaders, and subject matter experts to ensure capability requirements are understood, documented, and reflected in learning strategies.
- Conduct annual skills gap analyses in partnership with internal stakeholders, translating workforce data into actionable learning priorities.
- Develop and implement consistent processes and tools for capturing, reviewing, and maintaining capability data across departments.
- Support the integration and systemisation of TNA processes within a Learning Management System (LMS), ensuring capability data is centralised, current, and reportable.
- Provide specialist advice and support on L&D systems configuration, process design, and governance to ensure accurate data capture and reporting.
- Coordinate the development and maintenance of learning policies, procedures, and guidance documents to support consistent practices across Council.

About You

The ideal candidate will have:

- Certificate IV in Training and Assessment desirable
- Proven ability to educate, influence, coach, mentor and forge strong stakeholder relationships based on the provision of informed, sound advice that builds an environment of trust and respect.
- Demonstrated exceptional verbal, written and interpersonal communication skills which effectively deliver strategic advice to a broad customer group.
- Demonstrated personal resilience and self-awareness combined with business and financial acumen.
- Demonstrated ability to model the highest standard of ethical and professional behaviour and act with integrity and confidentiality whilst representing council internally and externally.
- Extensive experience working in a similar role in a diverse multi-disciplined organisation.
- Highly developed communication and negotiation skills with the ability to solve complex problems through the design and implementation of effective solutions.
- Demonstrated experience in designing and implementing scalable systems and processes to identify, capture, analyse and systemise organisational learning needs data.
- Demonstrated experience in using Learning Management Systems to track participation, provide training metrics, and assess training effectiveness.
- Proven capability in leveraging data, technology, and continuous improvement methodologies to ensure learning solutions are aligned with strategic goals and responsive to evolving business needs.

How to Apply

Your application can be submitted through the Apply button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

If you wish to discuss this position further, please contact Jen (Coordinator Learning & Development) on 0436 440771.

For further information review the Position Description.

Closing Date: 11.45pm, Wednesday 8 October 2025.

What We Offer

- 17.5% annual leave loading
- Up to 5 weeks annual leave
- Up to 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Up to 13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Learning and Development opportunities
- Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program

* Note: The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employee's ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to Aboriginal and Torres Strait Islander peoples, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with a disability, and veterans) are encouraged to apply.

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Townsville City Council has a zero tolerance policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion.

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