Customer Service Officer

4 weeks ago

Geelong, Victoria, Australia MotorOne Autobody Full time
Customer Service Officer - MotorOne Autobody Geelong North

Join the MotorOne Autobody Team in Geelong North

Position: Customer Service Officer

Location: Norlane, VIC

Are you passionate about delivering top-notch customer service and ready to bring your skills to a fast-paced, high-quality automotive environment? MotorOne Autobody is looking for an experienced Customer Service Officer to be the welcoming face of our Geelong North team

About Us:

For over 45 years, MotorOne Group has led the way in automotive innovation across Australia. Our Autobody division represents the next generation of accident repairers—committed to excellence, professionalism, and getting the job done right the first time.

About the Role:

As our Customer Service Officer, you'll be the first point of contact for customers dropping off or picking up their vehicles for repair. Your role is essential in creating a professional, welcoming, and seamless experience.

Your responsibilities will include:

  • Greeting customers at reception
  • Managing phone and email enquiries
  • Making tea/coffee for customers and visitors
  • Providing professional updates and follow-ups
  • Supporting the site manager with day-to-day operations
What We're Looking For:

Previous experience in Customer Service and Reception

Strong admin and accounts background

Experience in the automotive repair industry is a huge plus

Excellent communication and interpersonal skills

High attention to detail and process-oriented

Reliable, with a consistent and professional work ethic

Confident using computers and business software

A friendly, team-focused attitude and positive energy

Ready for a Change?

If you're looking for a fresh opportunity with a supportive team and an established, growing company, we want to hear from you

Application Questions

Your application will include the following questions:

  • How many years' experience do you have as a Customer Service Representative?
  • Do you have customer service experience?
  • Do you have experience in administration?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Australian driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


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