3 Days Left: Senior Administration Officer

Senior Administration Officer - Appointment Management

Apply now Job no: 504133
Work type: Permanent
Location: South Brisbane
Categories: Administration

About the role

The Mater Hospital Administration Team is seeking an experienced Administration Officer to join our Appointment Management Team.

This is a permanent part-time role (3 days per week) based at Mater’s South Brisbane Campus. You will primarily work day shifts, Monday to Friday, with each shift being 7 hours 36 minutes (7:00am – 4:30pm).

As an Administration Officer within Appointment Management, your role will involve but will not be limited to:

- Provide exceptional customer service to patient and clients
- Book, reschedule, and cancel outpatient appointments in accordance with hospital guidelines and clinical timeframes.
- Liaise effectively with clinical and administrative staff to ensure accurate scheduling.
- Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
- Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
- Identify and escalate booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers.
- Support improvements in clinic utilisation and flow through proactive scheduling practices
- Comply with privacy and confidentiality requirements and uphold professional standards in all communications.
- Provide relief support to reception or call centre roles when required. Maintaining and meeting multiple KPI’s on a daily basis

About you

To be successful in your application, you will demonstrate:

- Experienced in customer service and administration
- Highly developed time management and organisational skills
- Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
- Excellent customer service and interpersonal communication skills
- Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
- Availability for all shifts across a 5-day working week between 6am to 7:00pm

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare , education , fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Tuesday 28th October 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 14 Oct 2025 E. Australia Standard Time
Applications close: 28 Oct 2025 E. Australia Standard Time

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