Account Executive

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. **Service Cloud (SC)** is a cloud-based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer's activity and using tools for field service, web chat, CTI and social customer service. SC enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media. This helps make customer service frictionless helps businesses improve their customer satisfaction scores and reduces costs.We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications. We are looking for two distinct profiles:**1. Service Engagement AE**This role focuses on the Contact Center and AI applications in customer service with a particular emphasis on Voice, Digital Engagement, and AI.**2. Field Service AE**This role focuses on the Field Service applications, AI applications, and complementary solutions.You will be responsible for selling our SC products across various industries, playing a pivotal role in showcasing their value and enabling organizations to transform customer experiences.**Required Skills and Qualifications:*** **Demonstrated Success** of quota carrying, technology solution-based direct sales experience.* Proven track record of experience with **Field Service** or **Service Engagement** software.* **Account Planning Strategies**: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell, and cross-sell.* **Research and Discovery**: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.* **Solutioning:**Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.* **Customer Communication**: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).* **Resource Application**: Continuously runs toward results using the full capabilities of available resources and tools.* **Team Selling:**Aligns with the full capacities of the account team and partners to support the deal and customer success.**Preferred Skills and Qualifications:*** Excellent interpersonal and communications skills.* Sales Methodology education.* Ability to develop cases and service requirements, while crafting and leading strategic alliances.* Ability to thrive in a fast-paced environment.* Track record of consistently achieving or surpassing quota.* Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives.* Experience will be evaluated based on alignment with the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). ***At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our*** ***for more information***Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###
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