Resident Experience Manager

Resident Experience Manager – Make Every Day Meaningful

Overview

Churches of Christ – Residential Aged Care, Warwick
Permanent Full-Time | Monday to Friday

Create a place that feels like home — for our residents, their families, and our team.

About the Role:

At Churches of Christ, Warwick, we’re looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care home. This is more than just a management role — it’s an opportunity to shape the everyday experience for our 128 residents by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.

In this newly created position, you’ll be the heartbeat of non-clinical operations. You’ll lead and inspire a dedicated team — including lifestyle, kitchen, cleaning, maintenance, and gardening — and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.

If you’re someone who thrives on making others feel valued and comfortable, this is the role for you.

What You’ll Do:

- Be a resident advocate — listening to their needs and ensuring their voices shape their environment

- Lead and support non-clinical teams, bringing out the best in each person

- Oversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenance

- Manage stock, ordering, budgeting, and compliance with safety and food regulations

- Proactively handle concerns or complaints with empathy and professionalism

- Regularly audit services and look for opportunities to improve resident satisfaction

Who We’re Looking For

You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details — a freshly made bed, a friendly chat, a warm meal — can make a world of difference.

You’ll bring:

- A customer-first approach, driven by compassion, innovation and continuous improvement

- Strong leadership skills (ideally from hospitality, aged care, or customer service environments)

- Hands-on experience with food preparation and ordering for large aged care or similar facilities

- Knowledge of HACCP, GMP and food safety requirements (or willingness to learn)

- A Food Safety Supervisor certificate (or willingness to obtain)

- Ability to manage multiple teams, tasks and priorities with care and confidence

- A current (or willingness to obtain) National Police Check

- Full Australian work rights

Why Join Us

At Churches of Christ, you’ll be part of one of Australia’s largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety.

We offer:

- Generous salary packaging up to $18,549 tax-free

- Supportive team culture and meaningful work

- Employee Assistance Program and wellbeing support

- Retail discounts and ongoing professional development

- Opportunities to grow in a mission-driven organisation

Ready to create a home where people truly feel they belong?

Apply now and help us make every day brighter for our residents. We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply.

Applications will be reviewed as received.

Visit www.cofc.com.au to learn more. For a confidential chat, contact Denise on 07 4660 1110.

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