▷ [Urgent Search] EOI: Student Services talent pool

Casual staff – Student Services

Discover opportunities for casual employment in the Student Services team at UniSC Interested in exploring suitable roles aligned with your expertise? Express your interest to join our community when suitable opportunities arise.

Student Services strives to provide a positive, transformational experience for all UniSC students and delivers key initiatives and services that enable students to succeed with their studies, become lifelong learners and skilled, future-ready, socially responsible, entrepreneurial, and in-demand contributors to their communities.

Our teams are passionate and dedicated to enhancing the student experience to maximise student success and promote accessibility and equity outcomes.

The division is made up of three areas:

Student Business Services

Provides administrative support to core university functions including admissions, credit assessments, timetabling, enrolments, student finance, scholarships, progressions, graduations, and student systems.

Primary Objectives

- Develop and oversee student systems and processes to deliver a core student administrative services which improve the student and staff experience including

- admission, credit transfer and pathway programs, including UniSC’s Higher Education Participation and Partnerships funded projects.

- centrally scheduled examinations and the academic progression and graduation of students

- setting, collection and monitoring of student fees and scholarships

- Collaborate with academic and professional staff to ensure a positive student experience and ensuring compliance with internal and external requirements.

Desirable Qualifications and skills

- Proven experience in a customer-focused role, ideally in higher education.

- Excellent communication skills, with the ability to engage with stakeholders at a range of levels.

- Familiarity with Microsoft Office suite and ability to learn and use other administrative software and databases that support administrative processes and/or the ability to learn and adapt to new systems and processes.

- Strong problem-solving skills to manage priorities effectively.

- Attention to detail and effective organisation skills including ability to meet deadlines within set timeframes and efficiently handling multiple tasks.

Student Experience

Provides university-wide, multi-channel student enquiry management, delivers student engagement campaigns, and administers current student communications and orientation coordination for the university. Our business improvement team manages student systems and works to enhance processes and student development through data evaluation and analysis.

Primary Objectives

- Efficiently manage student enquiries via phone, email, and in person, providing timely and accurate information.

- Support student engagement by sharing relevant resources and referring students to appropriate services.

- Accurately maintain student records using CRM tools, ensuring data integrity and confidentiality.

Desirable Qualifications and skills

- Proven experience in a customer-focused role, ideally in higher education.

- Excellent communication skills, with the ability to engage and support a diverse student population.

- High proficiency with CRM systems and digital tools for record management.

- Ability to handle sensitive situations with empathy and maintain confidentiality.

- Reliable, with the ability to work both independently and in a team.

- Quick to learn and adapt to new systems and processes.

- Strong problem-solving skills to manage priorities effectively.

Student Engagement, Success and Wellbeing

Provides services that promote student learning, development and success including employability and careers advice, students as partners activities, academic skills development, student success advising, and wellbeing services, including counselling, safer communities and learning access and disability advising.

Primary Objectives

- Provide proactive and personalised advising, including academic skills, career advice and student success support to students.

- Provide a suite of Student Wellbeing services including counselling and psychological services, AccessAbility Services, and Safer Communities.

- Develop and implement programs and activities that assist student connections, partnerships and a sense of belonging.

- Assist students in understanding and accessing university policies, procedures, and resources.

- Collaborate with faculty, staff, and external partners to enhance the overall student experience.

Desirable Qualifications or Skills

- Qualifications appropriate for the nature of the service provided

- Experience in student engagement and support

- Ability to handle sensitive situations with empathy and maintain confidentiality.

- Well-developed communication and interpersonal skills, with the ability to build rapport and trust with students.

- Excellent organisational and time management abilities, with the capacity to manage multiple tasks and priorities.

- Proficiency in using information systems and other relevant tools.

- A proactive and empathetic approach with a solution-focused mindset.

Contact and Opportunities

Join us in our mission to empower students to achieve their full potential and thrive during their time at UniSC. If you/'re passionate about supporting student success and making a difference, we encourage you to register your expression of interest.

Culture & Benefits

- Our collaborative, passionate and welcoming culture is what really sets us apart.

- Modern teaching & research facilities.

- Professional development and career pathway opportunities.

- We are a proud recipient of the Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.

- EAP & discounted private health.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at

unisc-careers@usc.edu.au or call +61 7 5430 2830.

Contact

People and Culture for further information: UniSC-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at

https://www.linkedin.com/school/university-of-the-sunshine-coast/life

Please note: To maintain currency of this register, applicants will be notified via email when the pool will be re-advertised, with a link to re-apply if you wish to be considered for future opportunities.

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