Vet & Consumer Experience Manager ANZ

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Vet & Consumer Experience Manager ANZ

Travel Required?: Travel - up to 10% of time

Job Number#169280 - Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Vet & Consumer Experience Team Manager, Hill’s ANZ

Job Summary

Hill's Pet Nutrition is seeking a passionate and strategic leader to join our team as the Manager of our Veterinary & Consumer Experience for Australia & New Zealand. In this pivotal role, you will lead our Hill’s Helpline - a dedicated team of nutritional consultants who are the frontline voice of the Hill's brand in ANZ. You will be responsible for delivering a best-in-class customer experience for both veterinary professionals and pet parents across all touchpoints.

This position involves not only leading and developing a high-performing team but also shaping the strategic direction of our pet parent engagement, driving operational excellence, and spearheading our digital transformation initiatives. If you are a dynamic leader with a passion for people, pets, and innovation, we encourage you to apply.

Key Responsibilities

- Team Leadership & High-Performance Culture (50%): Lead, mentor, and inspire the ANZ Veterinary & Consumer Experience Team, fostering a high-performance culture dedicated to providing exceptional technical and product support across phone, email, digital, and social channels.
- Strategic Planning & Operational Excellence (30%): Develop, implement, and evaluate the overarching CX strategy for the ANZ region, ensuring it aligns with business objectives and evolving customer needs.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer: Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

#J-18808-Ljbffr