Export Sales Coordinator

Description

Join us on our journey…

We are seeking an Export Coordinator to join our Sales Team at our state‑of‑the‑art manufacturing facility in Tamworth. You will be working in the office, within the hours of 8am – 6pm.

At Instarmac we pride ourselves on open communication and a strong family feel. We have a work ethos where everyone is valued and rewarded for what they do. Our prestigious awards – Great Place to Work® and Sunday Times Top 100 Best Companies – recognise our strong leadership, outstanding employee engagement, benefits and excellent wellbeing initiatives.

We offer a competitive starting salary and other fantastic benefits which include:

- Performance Profit Related Bonus (PPRP) – a discretionary bonus of around 8% of salary paid to all employees annually

- Up to 29 days annual leave

- 5‑7.5% pension contribution

- Private medical cover

- Life cover

- Dental cover plan

- Free use of holiday homes in Tenerife, Padstow and St Ives with subsidised petrol / flight costs

- Income protection scheme

- An extensive EAP suite to support health and wellbeing

A specialist in the manufacture and distribution of cement and bitumen‑based products to the world markets for over 40 years, our company values – Work Hard, Have Fun, Make a Difference – guide us and show what we stand for.

Duties

How you will make the difference…

Daily Responsibilities

- Update and amend product prices, new items and changes to existing contracts in our SAP software.

- Request and record freight costs, book freight consignments and raise Dangerous Goods notes where necessary.

- Process orders and arrange freight travel on an ad‑hoc basis.

- Liaise with internal departments to confirm products are scheduled in accordance with customer requirements, timeframes and quantity needed.

- Work with suppliers and customers to support order schedules in a timely manner and meet expected deadlines.

- Raise customer relation queries or issues effectively to reach timely resolutions.

- Print relevant documentation required for export orders, including order acknowledgements, invoices, packing lists, cargo shipping instructions and dispatch advice.

- Send order and booking information to suppliers and customers.

- Arrange inspection of goods upon arrival to the UK.

- Review and record certificates of origin and ensure carrier documents and instructions relating to consignments are correct on arrival and departure.

- Review and document export movement certificates (EUR1’s).

- Review and check waybills for containers are correct.

- Ensure all paperwork and documentation is received correctly from the Dispatch Team.

- Confirm purchase order on the payment system (Proactis).

- Communicate any issues to customers/suppliers.

- Investigate, sign off queries on the payment system timely and effectively.

- Provide information/paperwork to the Technical team as and when required.

- Produce and issue final invoice/waybill/packing declaration/cert of origin/Eur1 pack to non‑EU customers.

Requirements

- Experience within a sales support role, with knowledge of export processing.

- Excellent attention to detail in order to complete export paperwork and documentation, dangerous goods notes for EU and non‑EU destinations.

- Maintain good relations with export distributors and licensees by phone and email.

- Significant experience/qualification with sea/air export procedures and documentation.

- Experience working in an environment that conforms to management standards, such as ISO9001.

- Excellent negotiation and communication skills, both written and verbal, to organise and negotiate cost‑effective transportation and book transport.

- Understanding of dangerous goods requirements and processes.

- Ideal candidate will have undertaken a course in 'International Operations & Procedures (ITOPS)'.

If this sounds like you, we would love to hear from you

Danny Morson Way
Birch Coppice Business Park
Dordon, Tamworth B78 1SE

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