9/8/2025) Assistant Claims Administrator

Introduction

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

In this role, you'll lodge and manage insurance claims with accuracy while delivering outstanding customer service. This includes handling calls, responding to queries, completing admin tasks, and maintaining high ethical standards.

Key accountabilities include (not limited to):

- Lodge new insurance claims accurately and efficiently into internal systems
- Receive inbound and make outbound calls
- Provide timely and professional customer service to clients and stakeholders
- Assisting in ad hoc administrative duties as assigned
- Applying best business practise in all activities ethically, professionally and with integrity

Note: this is a fixed term contract to cover maternity leave, with a genuine potential for continued employment.

Key to this role is strong and empathetic communication skills, and the commitment to deliver a positive experience for all clients. Ideally, you will possess:

- Previous experience in administration or customer service
- Strong organisational and time management skills with the ability to prioritise and multi-task
- Excellent verbal and written communication skills
- Demonstrated administration skills with a high attention to detail
- Strong commitment to client service excellence

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

Apply now via our careers website, https://www.ajg.com/au/about-us/careers/ or for further information, please contact our Talent Acquisition team at careers@ajg.com.au

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.

Required: High school diploma and a minimum of 2 years related experience required. Good understanding of claims processing and the insurance brokerage business. Licensing required.

Preferred: Associate's degree preferred.

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