Customer Service
3 weeks ago
Customer Service & Administration Officer
Permanent Full Time
Sydney CBD
Salary: $78k + Super
Are you an experienced customer service professional with strong administration skills? Do you thrive in a professional environment where accuracy, attention to detail, and excellent communication are key? If so, this role could be for you.
About the Role
As the Customer Service & Administration Officer, you will be the first point of contact for the profession and the public. This high-volume, customer-facing role is central to supporting the work of this peak-body association by managing enquiries, maintaining records, and assisting with licensing and registration processes.
You’ll work as part of a collaborative team to deliver exceptional service while ensuring compliance with policies and procedures.
Key Responsibilities
- Respond to a high volume of incoming calls and emails from members and the public.
- Assist members with online licence renewals and applications.
- Maintain accurate database records and manage data entry.
- Prepare documents for members regarding Certificates of Fitness.
- Provide general office support including mail handling, filing, scanning and photocopying.
- Support team members and undertake additional duties as directed.
About You
To succeed in this role, you will bring:
- Demonstrated customer service experience, with the ability to manage a high volume of calls and emails.
- Strong administration skills, ideally within a professional services environment.
- Excellent communication skills, both written and verbal, with the ability to deal with diverse stakeholders.
- Proficiency in Microsoft Office, email, internet, and database applications.
- Strong organisational skills with the ability to prioritise and meet deadlines.
- High attention to detail, integrity, and professionalism.
If you are a proactive and professional customer service and administration specialist looking to build your career, we would love to hear from you.
Apply Now to join our team and make a difference.
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