Customer Service Manager
4 weeks ago
The Company:
- Based in Sydney's vibrant CBD, our dentistry company is known for delivering exceptional patient care and services.
- We value professionalism, empathy, and innovation and strive to create a welcoming experience for all our patients.
- An established company with a commitment to excellence, growth, and teamwork.
The Role:
As our Customer Service Manager, key responsibilities include:
- Leading and coaching the customer care team to deliver outstanding patient experiences.
- Ensuring efficient processes for scheduling appointments and maintaining accurate patient records.
- Collaborating with other departments to streamline operations and improve service quality.
- Utilizing CRM and other systems to manage patient interactions and track team performance effectively.
- Resolving patient concerns with professionalism and empathy, building trust and loyalty.
About You:
We're looking for someone who brings:
- Proven leadership experience in customer service, preferably in healthcare or dentistry.
- Strong CRM system expertise and proficiency in Microsoft Office (especially Excel).
- Exceptional communication and problem-solving skills, with a patient-focused mindset.
- Ability to mentor a team, fostering growth and collaboration.
- A proactive approach to implementing process improvements and driving results.
What We Offer:
- Competitive salary and great benefits.
- A collaborative, friendly workplace in the heart of Sydney.
- Opportunities for professional growth and development.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
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