Customer Service

• Temporary full time position until June 2026
• Salary starting from $84,659pa + super
• Location – Forbes NSW
• Have an exceptional career where you live

Do you thrive in a busy environment where no two days are the same? Are you passionate about delivering great customer service and providing quality administrative support? If so, we'd love to hear from you

Central West Local Land Services (LLS) is seeking a motivated Customer Service & Administration Officer to be the friendly face and reliable support for our teams and customers. This is a frontline role where you'll juggle a variety of tasks—keeping things running smoothly in the office, supporting your colleagues, and being the first point of contact for our community.

What you'll be doing

• Providing consistent, high-quality customer service, including initial advice, information, guidance, and escalating queries as needed.
• Handling administration tasks such as records management, data entry, word processing, and coordinating meetings and events.
• Delivering accounts receivable services including cash receipting, debt management, tax invoicing, and financial reconciliations.
• Assisting with board and project support activities, routine correspondence, and procedural improvements.
• Supporting the Customer Service Coordinator to ensure seamless service delivery across the team.

About You

This role is perfect for a proactive team player who enjoys variety and thrives under pressure.

You'll bring:

• Strong communication and interpersonal skills, with the confidence to engage with a wide range of people.
• Attention to detail and accuracy in managing customer information and office processes.
• The ability to multitask, meet deadlines and adapt quickly in a fast-paced environment.
• Experience in customer service or administration (experience with FARMS and MyWorkzone is an advantage).
• An understanding of regional NSW communities and their opportunities and challenges.

Applying is Easy

To apply, please submit a copy of your CV (approx. 4 pages) and a cover letter (approx. 2 pages) that tells us about your relevant skills and experience and how these make you an ideal candidate for this role.

For further information about the role please contact Lauren Walters via or Alternatively, you can view therole description.

What is the process?

The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes.

You might be asked to attend an interview (either via video, over the phone or face to face) or complete a written or other assessment task.

Application Closing Date: Monday 29th September 2025 @ 11.55pm

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to or contact the hiring manager listed below for a confidential discussion.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.