Urgent) Service Lead

Service Lead - Karlup Service

About Ruah

Ruah is a leading values-driven employer in Western Australia's community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA's biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

The Karlup Service offers a seamless spectrum of offerings which women and children can engage with as they need, when they need it, and for as long as they need it to help foster their own strength and resilience and recreate a future free from violence.

The Service Lead will be a key member of the management team supporting the General Manager to provide leadership across the Karlup Service, ensuring the cultural and trauma informed delivery of an efficient and seamless end to end recovery service for women and children.

The successful candidate will advocate on behalf of clients served by your team within senior and executive level decision making forums. This role is responsible in shaping the strategic direction of the Karlup Service.

The role requires coaching and mentoring of your direct reports to ensure agreed outcomes and performance indicators are achieved within the resources available.

The successful candidate will be expected to apply personal drive, professional experience and exemplary conduct to build and sustain a high performing team that effectively responds to client needs, in line with the Karlup Service model of care.

This is a full-time permanent position, working 38 hours per week between Monday to Friday, as well as participation on the on-call roster as well.

What we're looking for

The successful applicants will be required to meet the following criteria:

- Experience in providing inspirational leadership within the health/ community/ not for Profit sector.
- Relevant qualifications in a related discipline at degree, diploma or certificate level (e.g. Social Work or Psychology) and/or significant work experience with family and domestic violence.
- Significant understanding of, and commitment to the Purpose, Vision and Values of Ruah.
- An understanding of the political environment and current issues affecting the health and welfare system.
- Knowledge and expertise in current and emerging issues of family and domestic violence.
- Experience in reflective leadership practice and the management of teams and a diverse range of staff.
- Knowledge and understanding of diversity and social inclusion including gender, sexuality, disability, age, cultural and linguistic diversity and Aboriginal culture.
- Ability to build and maintain strong relationships with staff and stakeholders and ensure strong community sector engagement.
- Exceptional written and verbal communication skills with ability to influence at the highest level. Confident public speaking and presentation style.

What do we offer?

- A salary aligned with Level 7 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $119,745.
- 5 weeks annual leave+ 17.5% annual leave loading.
- 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months' service).
- Free, independent and confidential access for you and you direct family to our Employee Assistance Program.
- Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
- Incredibly valuable Salary Packaging (to extend your take home pay) with:
- up to $15,900 core packaging
- an additional $2,650 in meal entertainment packaging
- benefits for salary packaging travel, accommodation, parking fees, education expenses and more
- Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more

Required compliance documents:

- Current drivers' license
- National Police Clearance Certificate
- International Police Clearance Certificate, if applicable
- Working with Children Check
- First Aid Certificate

How to apply

We'd love to hear from you

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: COB Friday, September 12 2025.

For further information please contact Leanne Rendell, General Manager - Karlup Service, at leanne.rendell@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

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