Reception Officer

Overview

Dive into an exciting career as a Casual Reception Officer and make a splash by ensuring the safety and enjoyment of the Central Coast community

- Busy and challenging reception role with plenty of variety
- Casual positions up to 38 hours per week
- Salary $34.70 per hour (includes 25% casual loading) + 12% superannuation. Penalty rates apply for weekend work.

About the role

The Reception Officer will serve as a key contributor to our Leisure and Aquatic Centres, ensuring high-quality customer service as the initial contact for visitors. This role involves delivering accurate information, managing entry fees, and assisting with daily administrative tasks.

In this fast-paced environment, you will engage with both new and existing customers, promoting our programs and memberships while maintaining a tidy and welcoming reception area.

This position is required to provide quality customer service and create value for the community.

Successful applicants will be employed on a casual day-to-day basis. Shifts are available at Lake Haven Recreation Centre, Peninsula Leisure Centre, Gosford Olympic Pool, Toukley Aquatic Centre and Wyong Olympic Pool, with working across multiple sites possible.

Shifts will be available Monday to Sunday, between the hours of 4:45am and 10pm. Penalty rates apply for weekend shifts.

Key activities of this role include:

- Provide up-to-date and accurate information about centre facilities, service and programs to new and existing centre users, both in person and over the telephone
- Explain the features and benefits of the centre programs and memberships to prospective new customers
- Supervise public entry and collect entry fees in accordance with centre and Council administrative and financial procedures
- Accurately process membership and enrolment applications and follow guidelines on the sale of memberships and enrolments
- Assist with daily administration duties, including banking, word processing, mail outs, publicity distribution, and collection of forms and photocopying as required
- Extensive experience in cash handling and point of sale operations
- Proven track record in a fast-paced customer service role
- Familiarity with computerised member/customer management systems
- Demonstrated ability to embrace change

It is the responsibility of successful applicants to undertake a course of Hepatitis B and Tetanus vaccinations or to demonstrate their immunity prior to commencement of employment.

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

How to apply

Want to know more?

The contact person for this role is Sally Hyslop, Team Leader Fitness and Sport. You can contact Sally on 0407 492 702.

This position will close for applications at midnight on Sunday, 16 November 2025.

To download our Privacy Statement click here.

Location

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle. The Central Coast offers one of the best places in Australia to live and work. It is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

By completing and submitting this online application you confirm that any information you provide is true and correct and acknowledge that any offer of employment may be withdrawn if information is false. You also consent to employment screening checks where appropriate, including reference checks, Working with Children Check, entitlement to work in Australia, and verification of qualifications.

You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application

- Answer the online questions
- Attach your resume
- Attach your qualifications and licences

Once your application is lodged you will receive an automated response by email. If you do not receive a response, you may need to submit another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss reasonable adjustments.If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service by TTY 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here.

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.

If you don/'t have access to a computer or electronic device, you can lodge your application at any of Council/'s Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.

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