Customer Service Consultant | Bupa Ballina

Ready for a new career adventure?

Join Bupa Aged Care and be at the heart of it in Ballina.

Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. Located near the airport and beaches, this care home provides an awesome tropical landscape. It consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. Embrace the warm and friendly atmosphere of the locals, where a strong sense of community and country hospitality create a welcoming environment.

To learn more about our beautiful care home visit:Bupa Ballina | Ballina Nursing Home

The Benefits

- Free select health insurance products for you and your immediate family up to $5500*
- 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
- VIVA Happier & Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

About the Role

As the Business Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. We are looking for an organised and proactive Customer Service Consultant with strong rostering experience to join our Care Home leadership team. This role is all about ensuring staff coverage runs smoothly while supporting reception and administrative functions.

Key Responsibilities:

- Rostering– Create and manage staff rosters, ensuring appropriate coverage and compliance. Work closely with managers and team members to handle changes efficiently.
- Employee Service - Payroll, training, compliance, HR, recruitment activities, onboarding and induction of new starters, managing annual and sick leave in rosters.
- Reception & Administration– Support front-of-house and administrative duties, ensuring a high standard of customer service and smooth operations.

Skills & Experience:

- Roster management expertise (essential)– Experience in creating and managing staff rosters, preferably in aged care or healthcare.
- Aged care experience (desirable)– Previous experience in a care environment is highly valued.
- Strong communication and diplomacy– Calm, professional, and proactive when interacting with staff, residents, and families.
- Organisation and time management– Ability to prioritise tasks, manage competing demands, and work independently.
- Technical skills– Intermediate to advanced MS Office proficiency.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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