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About Us
EnergyAustralia is one of Australia’s largest energy companies with around 2.4 million electricity and gas accounts and 1.6 million customers across eastern Australia. We own, contract, and operate a diversified energy generation portfolio across Australia, including coal, gas, battery storage, demand response, wind and solar assets, with control of over 5,000MW of generation capacity. Our purpose is to lead and accelerate the clean energy transformation for all.
About the Team
The Marketing Operations team sits within our Customer – Products & Marketing business unit. We’re the engine room behind our BAU and “Always-On”, mandatory and regulatory related customer communications—ensuring every message is accurate, timely, and compliant. From regulatory updates to personalised campaigns, we manage the end-to-end process with precision and care, always keeping the customer front of mind.
About the Role
As our new Marketing Specialist - Mandatory Communications, you’ll partner with the business to implement strategic marketing solutions and customer communications. You/'ll steer the strategic direction of our mandatory communications, ensuring they meet business objectives, prioritise customer preferences / experience, and comply with regulatory and legal requirements.
Your day-to-day will include (but will not be limited to) the following:
- Planning and managing the end-to-end delivery of 1:1 mandatory and regulatory related customer communications, working collaboratively with internal teams and 3rd party vendors.
- Preparing vendor briefs and other related documentation ensuring all inputs reflect and align with the agreed delivery scope and program of work objectives; outlining customer cohort requirements, business rules, copy / artwork, data, and Mailhouse delivery specifications.
- Working closely with the Mailhouse to coordinate, build, test, and deploy activities across traditional and digital channels, guided by test and production data, ensuring QA processes and best practice standards are followed.
- Creating clear governance processes and risk strategies that support our regulatory obligations, further protecting and strengthening the integrity of our customer communications.
- Working with various delivery teams across Customer to ensure any business decision, regulatory requirements, necessary process and system updates are part of the overall solution.
About You
You’ll thrive in an ever-changing environment being impacted by sweeping regulatory change and in a position contributing to a programme of work requiring significant planning, so you’ll be a confident, decisive and organised collaborator.
We’d also love you to possess the following:
- Strong understanding of energy regulations and compliance practices.
- Extensive experience in customer focused operational roles, ideally within energy, utilities, or other highly regulated industries.
- Proven ability to manage operational processes, documentation, and continuous improvement initiatives.
- Recent experience preparing vendor briefs (e.g. Mailhouse), ensuring all inputs reflect and align with the agreed delivery scope and program objectives.
- Outstanding attention to detail; someone who can easily work with large and complex data sets, recognise anomalies, and mitigate risks through excellent quality control processes.
- Clear, no fuss communication style with strong collaboration and influencing skills; someone who can absorb requests and requirements from different stakeholder groups and distill into realistic, actionable next steps.
- Tertiary qualifications in Business, Marketing, Communications, or a related field viewed favourably.
Why Us?
We’re committed to creating a workplace where everyone belongs. From our PRISM network supporting LGBTI employees to our Reconciliation Action Plan, we’re proud of our inclusive culture.
We offer
- A dynamic team culture that values collaboration and innovation.
- Flexible ways of working to support work-life balance.
- Discounts on energy bills for you, your friends and family.
- Two extra “recharge” leave days each year.
- Volunteer leave to support causes you care about.
- 20 weeks paid parental leave—gender equal.
- A state-of-the-art Melbourne office just minutes from Southern Cross Station.
If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button & complete the online application form now
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