Store Feedback

3 weeks ago

Melbourne, Australia GPC Asia Pacific Full time

We are GPC Asia Pacific: the largest industrial and automotive aftermarket parts supplier in Australia and New Zealand. Our parts keep the world moving while our people shape the future.

We are currently seeking a Store Feedback and Research Analyst to ensure the accuracy of our electronic catalogue through effective management of store feedback.

What you will do:

- Manage store and customer feedback process
- Triage queries to ensure the optimum resolution
- Action queries in line with SLA’s
- Actively follow up on outstanding issues with internal and external stakeholders
- Conduct research on store queries, including clarification of issues with stores and customers, and investigative work to recommend solutions
- Engage in effective communication with internal and external stakeholders/customers
- Manage, collate, and report on application queries from stores
- Interpret data/reports from feedback to identify broader issues requiring attention
- Stay updated with industry changes, technology, and catalogue data structures by collaborating with the catalogue team and external sources
- Maintain understanding of data use and end applications (e.g., B2B, SmartCat, B2C)

About you:

- Digital catalogue experience is essential
- Advanced understanding of vehicle mechanics and automotive part structures is an advantage
- Self-motivated and passionate about maintaining accurate catalogue records
- Analytical, organized, with high attention to detail
- Ability to analyze and interpret information, highlight nuances, and provide recommendations or solutions
- Clear and concise communicator capable of building strong stakeholder relationships

Benefits of working with us:

- A structured, supportive, and committed team environment
- Staff discounts across GPC Asia Pacific
- Employee Assistance Program
- Opportunities for career growth
- Private health insurance discounts
- A safety-conscious work environment
- Support for working parents, including parental leave top-up
- Paid volunteer leave to give back to the community

About us:

Movement is in our DNA.

We are GPC Asia Pacific, one of the largest industrial and automotive parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories, and Motion Industries.

We are more than just a parts and service company. We propel people forward.

With over 8,000 team members in Asia Pacific and 60,000+ globally, being part of Genuine Parts Company offers vast opportunities. Learn more at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY

Interested in future opportunities? Join our Talent Community at jobs.genpt.com or create an account for email alerts on new job postings.

GPC is committed to equal opportunity employment, recruiting based on ability, achievement, and conduct, regardless of sex, race, religion, or other protected characteristics.

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