General Manager

Overview

Job Opportunity: Full Time General Manager – Aged Care
Are you an experienced leader passionate about driving excellence in aged care? Just Better Care Townsville is seeking a dynamic and values-driven General Manager – Aged Care to oversee the delivery of person-centred services under the Support at Home Program.

This is a unique opportunity to lead a committed team, shape quality outcomes, and make a meaningful difference in the lives of care recipients across the region. This is a salaried full-time position based locally in the Townsville office, salary negotiated with successful applicant.

About the Role

The General Manager is responsible for the overall support and facilitation of services being delivered to care recipients, ensuring quality, compliance, and satisfaction across aged care services. This leadership role reports directly to the Franchise Owner and works collaboratively to guide operational decision-making, growth and performance.

Key Responsibilities

- Support at Home Program Oversight: Manage and support Care Partners and caseloads to ensure services are aligned with care recipients’ assessed needs and support professionals’ availability.
- Leadership & Workforce Development: Provide effective leadership, training, supervision, mentorship, and support to staff within a structured framework to ensure service excellence and compliance with guidelines, policies, and procedures.
- Continuous Improvement: Drive and maintain a culture of continuous improvement across all areas of service delivery and operations, ensuring quality outcomes, service innovation, and regulatory compliance.
- Operational & Clinical Governance: Oversee aged care service management including clinical governance, operational systems, marketing, compliance, and reporting in accordance with Just Better Care standards and relevant legislation.
- Financial Management: Ensure care recipient budgets are created in collaboration with the care recipient, their family, or appointed advocate, and that expenses are managed in line with Support at Home Program provisions. Monitor financial activity to ensure services remain within agreed budgets and funding limits. Proactively follow up on outstanding care recipient contributions and maintain accurate financial records to support transparent and accountable service delivery.
- Audit & Quality Assurance: Develop and manage internal and external audit schedules in consultation with relevant teams to ensure certification and adherence to compliance standards.
- Stakeholder Engagement & Community Partnerships: Build and maintain relationships with care recipients, families, and community stakeholders to grow Just Better Care’s core business and improve outcomes for older adults.
- Reporting & Collaboration: Provide regular operational updates and strategic insights to the Franchise Owner to support business growth, compliance, and high-quality service delivery.
- On-Call & Travel Requirements: Participate in a rotational weekly on-call roster and travel within the franchise territory upon request to support service delivery, staff, and care recipients.

About You

- Strong background in aged care, health, or community services management
- In-depth knowledge of the Support at Home Program and aged care quality standards
- Demonstrated leadership experience including staff development and performance management
- Strong commitment to continuous improvement and service innovation
- Experience with financial oversight including collaborative budget creation and management
- Excellent understanding of clinical governance, compliance, and reporting
- Strong interpersonal, communication, and stakeholder engagement skills
- Flexibility to travel (as required) and participate in an on-call schedule
- Sound understanding of industrial relations legislation and workforce compliance
- Knowledge and experience in the disability sector is advantageous to support effective coverage across the team
- Certificate IV or above in Community Services, Aged Care, or equivalent
- Working with Children Check (or ability to obtain)
- NDIS Worker Screening Check (or valid clearance)
- National Police Check (current or willing to obtain)
- Valid Driver’s Licence

Why Join Just Better Care Townsville?

- Lead a passionate, values-driven team
- Deliver high-quality care that empowers older adults in your community
- Be part of an Award-winning organisation committed to continuous improvement and innovation
- Employee Assistance Program

Ready to Lead With Purpose?

If you’re ready to take the next step in your leadership journey and drive positive outcomes for care recipients, we want to hear from you.

Apply now with your resume and a cover letter addressing your suitability for this role.

Just Better Care is an equal opportunity employer. We welcome applications from people of all backgrounds, abilities, and life experiences.

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