Housing Services Team Leader

Location: South Hedland, Karratha and Newman

Directorate: Housing Policy and Development

Position number / Pool Ref number: Pool Ref DHW2025

Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Housing Services Team Leader / Senior Case Manager / Administration Manager / Regional Asset Manager - Capability Pool Level 5

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

To better represent the diverse community, we serve and improve employment opportunities for Aboriginal and Torres Strait Islander people, Sections 51, of the Equal Opportunity Act 1984 (WA) applies to this recruitment process. The Department of Housing and Works is committed to supporting equality, and applicants from Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Danielle Laporte, Executive Manager on 0457 084 364 or via email at Danielle.Laporte@communities.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

- flexible work options, including working from home up to 2 days per week
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- modern workspaces, where you choose your workspace that assists you to do your best work
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
- corporate discounts with selected health insurance providers and access to wellness programs
- opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

About the Opportunity:

Are you located in the Pilbara Region and ready to start a career with Housing and support the Pilbara community?

This is an opportunity you would not want to miss

We are creating a Pool with passionate and experienced candidates to backfill different roles and positions in the Pilbara Region over the next 12 months. Keep reading to learn about the roles and how to apply

About the Location:

The Pilbara offers the perfect opportunity to grow both personally and professionally, whilst being immersed in the regions diverse and rich culture including traditional Aboriginal culture.

About The Roles:

Housing Services Team Leader (Karratha, South Hedland and Newman)

This role manages the coordination and delivery of housing services through supervision and leadership of its team members within the region. In this role you will:

- Provide feedback, coaching and proactive support to team members in their development and career growth opportunities, while fostering a safe working environment and safe work practices.
- Monitor and review Key Performance Indicators and team outcomes with the responsibility to initiate and implement appropriate strategies to address any issues proactively.
- Assist the Manager Housing Services/Area Manager to implement, maintain and enhance the Customer Service Charter within the region.

Senior Case Manager

This position investigates complex complaints made against Public Housing Tenants and takes action to manage disruptive behaviour in accordance with departmental policy. The role also supervises the activities of Case Managers. In this role you also will:

- Conduct interviews, gathers, records and assesses evidence to establish the facts of a complaint, to make findings and take action in accordance with policy.
- Maintains contact with tenants, effectively communicating the impact upon the tenancy of relevant policies, providing accurate and timely advice to tenants and complainants about legal processes, policy and outcomes, while adhering to privacy requirements.

Administration Manager

This position is responsible for the Office Management function for the region. The role provides advice and administrative assistance to the Regional Manager and staff within the region across all areas of responsibility. This includes supervising and prioritising the work of staff and undertaking projects as required. Additional duties but not limited will include:

- Manages contracts concerning the cleaning, maintenance and conditioning of regional offices, the deployment and maintenance of regional vehicle fleet, contract of office equipment, travel arrangements including booking flights, accommodation, car rental, and coordinating payments.
- Manages the payment of all regional accounts and ensures payments are processed within time controls and budget and ensures that value for money reporting is carried out, and regional financial reporting is provided within agreed timeframes to support the Departmental whole of Government reporting.

Regional Asset Manager

The position is responsible for managing relationships with contractors and consultants to ensure projects are completed on time and within budget for building maintenance, building improvements and minor new construction works.

The role is accountable for the completion of contract development and administration tasks in support of project work, and for the compliance with legislative and policy requirements.

Additionally, the role involves conducting building assessments, managing technical investigations and preparing technical reports.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A two [2] page written application addressing all the Essential Work-Related Requirements (Selection Criteria) against Capability Profile – Level 5.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Danielle Laporte, Executive Manager on 0457 084 364 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia.

Currently there is one (1) permanent full-time or part-time position available for filling. Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twelve (12) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency.

#J-18808-Ljbffr