Housekeeping Coordinator

Overview

Join our team as a Housekeeping Coordinator, where you/'ll help create a welcoming environment for guests while enjoying flexible work options and on-the-job training

Benefits

- Staff Referral Bonus: Rewarding employees for bringing in great talent.
- Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.
- Employee of the Month Recognition: Celebrating top performers with rewards.
- Gift Cards and Incentives: Showing appreciation for dedication and excellence.
- On-the-Job Training: Providing continuous learning opportunities for personal and professional growth.
- Staff Benefit - 15% Discount at a selected restaurant (NSW) for all Ozone Staff, just show your Employment Hero app to a member of staff.

About the Role

Are you passionate about cleanliness and hospitality? Ozone Services Group is seeking several experienced Housekeeping Coordinator to work with our partnership hotels in Sydney CBD, NSW. You will be responsible for receiving and coordinating information between guests, employees, staff and other hotel departments. You will be required to action requests by both staff and employees as well as undertake clerical duties within the housekeeping department.

General Duties

- Prepare daily work allocations for the Room Attendants ensuring that all staff are allocated the correct number of credits and that all rooms are covered as required.
- Maintain all the necessary tasks throughout the shift; these include the housekeeping phone log, queue rooms, daily housekeeping reports, maintenance requests and lost property enquiries.
- Update room status as needed and maintain an effective flow of communication with the Supervisors and Front Desk and Rooms controller. Ensure all priority rooms are released in the allocated amount of time.
- Handle guest complaints in accordance with the established procedure and immediately advise the Executive Housekeeper, in order that they remain informed, and the matter is rectified. It is essential that these matters are followed up.
- Handle and maintain the Lost and Found system as established, logging and storing all items correctly each day.
- Keep an efficient, effective and up to date filing system of all daily reports: Linen Change/DND checklist, Room allocation sheet, Lost and Found enquiries.
- Additional clerical duties involving liaising with Post Office for collection & delivery of guest parcels.

About Us

With over a decade of expertise in housekeeping and commercial cleaning, Ozone Services Group proudly serves hundreds of clients across Australia. Our comprehensive knowledge spans every facet of hotel housekeeping and commercial cleaning, making us a trusted partner in the industry.

We are committed to delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication. Our strong focus on the accommodation sector reflects our deep appreciation for quality and the guest experience.

At Ozone Services Group, we provide exceptional outsourced housekeeping services that effortlessly align with your hotel’s brand, standards, and image. Let us help you create an inviting environment that leaves a lasting impression on your guests

About You

As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent service. You will have a keen eye for detail, take pride in maintaining high cleanliness standards, and demonstrate professionalism in your presentation and communication.

- Passion to deliver exceptional customer service.
- Excellent communication skills; including both verbal and written.
- At least 2-to-3-years/' experience in a hotel environment
- Ability to handle guest complaints and work with conflicting priorities.
- Understanding of workplace practices in Occupational Health and Safety
- Be available to a work 5 days a week, including weekends and public holidays.
- Police check.
- You must have work rights within Australia.

How to Apply

Please upload your resume and complete the requested work history and education information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section).

If you are a dedicated professional with a passion for maintaining high standards of cleanliness and guest satisfaction, we invite you to apply for the advertised position at Ozone Services Group.

We are an Equal Opportunity Employer. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. We appreciate all applications for this position but may only be able to contact the successful candidates for interviewing.

This is a great opportunity to work for a distinguished brand and to take your career to the next level.

No recruitment agencies, please.

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