Customer Service Officer- Community Transport

Customer Service Officer- Community Transport

At Community Accessability we believe that every person has the opportunity to live the life they choose. We are passionate about supporting and connecting people with the services they need to maintain their independence.

Join our passionate team at Community Accessability, a leading provider of transport, aged care, and NDIS services across Victoria.

We are currently seeking a highly motivated and detail-oriented Community Transport Operations Officer, to join our team and contribute to our mission of enhancing the well-being of the communities we serve. If you are a great team player, possess high attention to detail, have impeccable time management skills, and are committed to providing outstanding service, we want to hear from you

Key Responsibilities:

As the Community Transport Operations Officer, you will play a vital role in ensuring the efficient operation of our transport services. Your key responsibilities include:

- Provide the best customer service, ensuring our clients receive the highest level of care and satisfaction.
- Scheduling and Resource Allocation: Create and prepare schedules to optimise staff and fleet resources, ensuring shifts are adequately filled to meet client care requirements.
- Daily Tasks and Administration: Undertake daily tasks and general administration duties to support the smooth operation of our community transport services.
- Compliance Adherence: Ensure strict adherence to compliance requirements in all operational activities.
- Problem Resolution: Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimise disruptions to client care.
- Client and Staff Satisfaction: Monitor and address client and staff feedback to enhance the scheduling and rostering experience, ensuring high client satisfaction and staff morale.
- Documentation: Maintain accurate records and documentation of all scheduling activities and client interactions for auditing and compliance purposes.
- Identify and implement improvements in rostering and scheduling processes to enhance efficiency and improve overall service delivery.
- Collaborate with other team members and managers to ensure a holistic approach to client care and staff well-being.

Key Selection Criteria:

To excel in this role, you should possess the following knowledge and skills:

- Outstanding Communication - Demonstrate outstanding telephone etiquette and strong interpersonal skills.
- Diversity and Inclusion - Ability to relate to individuals from diverse backgrounds and cultures.
- Effective Collaboration - Exceptional written and verbal communication abilities, coupled with effective collaboration within a team setting.
- Organisational Skills - Skill in efficiently organising and prioritising workloads.
- Technical Proficiency - Proven expertise in using Microsoft Office suite and various computer software applications.
- IT Proficiency: - Highly proficient in IT, particularly with the MS Office Suite.
- Values and Commitment:

• Demonstrate the organisation's values through personal conduct.

• Display a commitment to Community Accessability’s principles.

• Foster a harmonious workplace environment through cooperative teamwork.

What we offer:

- Access to salary packaging, meal, and entertainment benefits - up to $15,900 per year tax-free, as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits

Requirements for the Role:

- Working with Children Check
- Current Driver/'s license and own vehicle required.

Community Accessability is committed to Equal Employment Opportunity, Ethical Practice, and the principles of Cultural Diversity and Social Inclusion. Applications from Aboriginal and Torres Strait Islanders are encouraged. All appointments are made subject to a satisfactory NDIS Worker Screening Clearance and a Working with Children Check.

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