(Apply in 3 Minutes) Client Solutions

3 days ago

Council of the City of Sydney, Australia Luxottica Full time

Client Solutions & Technical Operations Manager

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs.

Part of the EssilorLuxottica Group of companies, HumanWare is a provider of innovative technology solutions dedicated to customers living with visual impairments or vision loss. From electronic magnifiers to talking GPS to braille devices, our products have helped more than a million people worldwide to see things differently and gain independence.

As our Client Solutions & Technical Operations Manager you'll act as the key contact for local suppliers, stakeholders, and global departments whilst leading day-to-day operations for HumanWare Australasia, covering technical support and repairs, inventory and warehouse management, customer service and office administration.

Requirements for Success

- Oversee day-to-day operations including inventory, warehouse, repairs, and office management
- Manage stock ordering, goods receipting, dispatch, and inventory control using Great Plains (CRM)
- Handle customer orders, payments, sales fulfilment, and liaison with Customs as needed
- Lead technical servicing and repairs of HumanWare and third-party products, including quality control
- Maintain and manage the RMA system to ensure timely updates and clear communication with customers
- Ensure repairs meet quality standards with minimal rework and fast turnaround times
- Manage internal office operations including ICT support, supplier coordination, and invoice approvals
- Ensure compliance with safety procedures, funding requirements (NDIS, DVA), and internal policies
- Monitor and manage operational budgets for freight, equipment, and repairs
- Collaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements
- Supervise the Customer Service Representative and provide backup support as needed
- Continuously improve internal processes and maintain a high standard of customer service

Skills & Experience

- Hands-on technical experience in electrical, engineering, or electronics fields (technician background essential)
- Strong planning, scheduling, and operational management capabilities
- Proven ability to communicate effectively with team members, internal stakeholders, and customers (phone and email)
- Demonstrated ability to collaborate and find solutions that meet customer needs
- High level of work ethic with the flexibility to work additional hours when required to meet delivery timelines
- Project management experience and ability to oversee tasks from planning to execution
- 3 years as a Technician in an engineering, electronics, or electrical environment
- 3 years managing operational processes in manufacturing or process-driven industries (e.g. tech, optical, food, chemical)
- Experience in aged care, disability services, education, health, or optical/optometry sectors is a plus

We are an inclusive, team-first company, committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

#J-18808-Ljbffr

  • Apply in 3 Minutes! Carpenter

    3 days ago

    Council of the City of Sydney, Australia BGIS Global Integrated Solutions Limited Full time

    The Role We’re seeking reliable Carpenters to deliver maintenance, repairs, and installation works across client sites, helping facilities stay safe, functional, and fit for purpose. When you join BGIS, you’re backed for success from day one. You’ll have a company vehicle that’s fully maintained and fitted out for carpentry work, access to top-tier...

  • Apply in 3 Minutes! Regional Solutions Engineer

    5 days ago

    Council of the City of Sydney, Australia Black Nova Group Full time

    Overview CyberHQ is an Informed GRC platform that transforms how organizations manage cybersecurity, risk, and compliance. Our customers span critical infrastructure, financial services, government, and other high-assurance sectors, where the stakes are high and the need for measurable security outcomes is even higher. We help them answer one essential...

  • ▷ (Apply in 3 Minutes) Sales Engineer (Sydney)

    3 days ago

    Council of the City of Sydney, Australia BlueFlame Co Full time

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • [Apply in 3 Minutes] Fitter

    3 days ago

    Council of the City of Sydney, Australia HMPS Full time

    Are you a detail-oriented, experienced Fitter and Turnerwith a strong trade background? If you’re passionate about high-quality work and want to be part of a talented team, we’d love to hear from you! We’re currently seeking a dedicated Fitter and Turnerto play a key role in crafting our innovative HMPS Propac products. In this role, you’ll be...

  • Apply in 3 Minutes! Client Executive

    1 week ago

    City of Melbourne, Australia Dentsu Aegis Network Ltd. Full time

    Client Executive page is loaded## Client Executivelocations: Melbourne - 510 Church Streettime type: Full timeposted on: Posted 8 Days Agojob requisition id: R1102502**Job Description:****dentsu**is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the...

  • Apply in 3 Minutes: Sales Manager

    1 week ago

    Council of the City of Sydney, Australia The Polyglot Group Full time

    Company Overview Our client is one of the very few companies in Australia selling and installing solar systems, battery storage systems, and EV Chargers. They advise on both residential and commercial solar, battery and EV charging solutions. Role Overview Our client is seeking a Sales Manager to join their team in Sydney/Melbourne/Brisbane. Key...

  • ▷ Apply in 3 Minutes: Engineer 2

    1 week ago

    Council of the City of Sydney, Australia ClearCompany Full time

    Overview Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most...

  • (Apply Now) Senior Client Solutions Representative

    5 days ago

    Council of the City of Sydney, Australia SS&C Full time

    Senior Client Solutions Representative page is loaded## Senior Client Solutions Representativelocations: Melbourne, Australia: Sydney - 255 George Sttime type: Full timeposted on: Posted Todayjob requisition id: R37748As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut,...

  • [Apply in 3 Minutes] Data Scientist

    5 days ago

    Council of the City of Sydney, Australia Michael Page Australia Full time

    Overview - Apply for impact, innovation, growth and culture - All in one role that empowers you to shape the future through data. About Our Client A leading Australian retailer serving millions weekly, known for innovation, sustainability, and customer focus. It drives data-led decisions across supply chain, digital platforms, and community initiatives to...

  • ▷ [Apply in 3 Minutes] Communications

    3 weeks ago

    City of Brisbane, Australia Work in Rail Full time

    Also known as: Communications manager, Communications advisor, Communications coordinator, Brand strategist, Social media manager, Web developer, Graphic designer, Event manager, Public relations specialist, Digital strategist, Media adviser, Corporate affairs manager, External affairs manager, Desktop publisher Is this role right for you? You’ll have a...