Legal Collections Account Representative

4 weeks ago

Council of the City of Sydney, Australia Credit Corp Full time

Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.

Legal Collections Account Representative

- Sydney CBD location, a short walk from Wynyard station and Barangarooprecinct
- Monday–Friday, 8:30AM–5:00PM (no weekends or late nights)
- Full training provided + supportive environment for growth and development

Legal Force is part of the Credit Corp Group, one of Australia's leading Receivables Management providers.Guided by ourAlways Aheadvision to lead the industry, drive innovation, create meaningful opportunities and stay ahead of change to deliver lasting value for our people, clients and customers.

About the role

As aLegal Collections Account Representative you’ll be working with multiple local government clients, managing accounts from the referral stage through to enforcement, communicating and making pragmatic legal recommendations for the best outcome.

What you’ll do

- Make and receive a high volume of calls
- Setting and managing customer arrangements
- Maintain adherence to industry regulations and compliance frameworks
- Managing complex legal files
- Working directly with our clients to build and maintain relationships
- Uploading and processing legal documents
- Inbound and outbound correspondence activity

What we offer

- Hybrid work flexibility considered after 6 months (3 days WFH, 2 in office)
- Paid training + ongoing coaching and career progression pathways
- Discounts and perks via our employee benefits platform
- Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
- Breakfast and fresh fruit in the office
- Paid volunteer days + option to purchase extra annual leave
- Regular team events + ‘Dress for Your Day’ culture
- End-of-Trip Facilities - bicycle storage and showers with lockers, towels and hair dryers provided

Who you are
We don’t need you to have collections experience, most of our leaders started in this role What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

- Persistence and resilience in challenging conversations
- Natural flair for problem-solvingand negotiation
- Exceptional critical thinking and judgement skills
- Exceptional time management skills
- Confidence with basic computer systems
- Share a passion for results in a fast-paced, target driven environment
- A willingness to learn, take feedback and grow

Essential:You must be available to work full-time, Monday–Friday, 8:30AM–5:00PM.

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent. Sydney 2000

Advertised: 10 Oct 2025 AUS Eastern Daylight Time
Applications close:

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