Business Relationship Manager, South Bank

Apply now Refer a friend Job no: 528261 Brand: Product and Technology Work type: Full time Location: Queensland Categories: Information & Technology

At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel

Do you understand how corporate support functions really work? Can you translate the needs of Finance, HR, Procurement, Legal, and other support teams into technology solutions that genuinely improve their operations?

Flight Centre Travel Group's Enterprise Technology Services (ETS) team needs a Business Relationship Manager who understands the unique challenges of enabling corporate support functions, someone who knows that back‑office systems require a fundamentally different approach than customer‑facing technology.

Why Corporate Support Function Experience Matters

Finance, HR, Procurement, Legal, Risk, and other support functions don't operate like customer‑facing business units. Their technology needs span regulatory compliance, process efficiency, data integrity, cross‑functional integration, and audit requirements.

If you have experience partnering with leaders who need technology to streamline operations, ensure compliance, provide accurate reporting, enable better decision‑making, and free their teams to focus on strategic value rather than manual processes, we encourage you to apply

Day to day

Build Meaningful Partnerships

You will establish yourself as a trusted advisor to business stakeholders across FCTG globally, understanding their goals, challenges, and priorities whilst representing their needs within ETS.

Acting as an interpreter between business and technology teams, you will transform strategic business objectives into clear technology deliverables that drive genuine value.

You will manage the pipeline of business demand, ensuring realistic expectations whilst prioritising initiatives that deliver the most significant impact aligned to our strategic direction.

As an explorer, investor, cultivator, and connector, you will identify opportunities to leverage emerging technologies and improve processes that help the business succeed.

Lead with Impact

Providing inspirational leadership to Business Relationship Leads, you will establish consistent frameworks and build capability across your team through mentorship and professional development.

What You'll Bring

Experience That Matters

- 8+ year's experience in a Business Relationship Management role (or similar) within a technology function working with Corporate Systems (Finance, HR)

- Business Engagement or partnering experience within large, complex organisations

- 5+ years championing organisational change and leading high‑visibility initiatives

- Proven track record managing high‑risk, high‑visibility projects

- Strong understanding of project management, portfolio management, and Agile methodologies

Professional Credentials

While not essential for the right candidate, these certifications are highly valued:

- Business Relationship Management Professional (BRMP)

- Certified Business Relationship Management (CBRM)

- ITIL Certification

- Agile or related project management certifications

Don't hold these qualifications? We'll support your development through structured training and mentorship programmes.

The Skills That Set You Apart

- Strategic thinking – combined with practical execution

- Advanced communication skills – you can explain complex technical concepts to non‑technical audiences with ease

- Relationship building excellence – you naturally establish trust and credibility at all levels

- Change management expertise – you're comfortable leading transformation initiatives

- Business acumen – you understand how technology decisions impact business outcomes

- Leadership capability – you inspire and develop high‑performing teams

What you'll Enjoy

- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

- Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‑religious minority groups and people with disability

- Development: Individualised Learning & Development pathway options

- Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

- Exclusive Staff Discounts: Accessible via our employee‑only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

- Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more

- Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within

- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

- Mental Health: Support and Employee Assistance Program for staff and family

- Social: Regular awards nights, social team‑building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

- Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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