Facility Services Manager

Columbia Aged Care is seeking a dynamic and highly motivated Facility Services Manager to lead our dedicated team at our 90-bed residential aged care facility in beautiful Oberon. This is more than just a management role; it's an opportunity to be at the forefront of significant change, driving excellence and innovation in aged care.

The aged care sector is undergoing a profound transformation with the implementation of the new, strengthened Aged Care Quality Standards and the heightened focus on creating truly psychosocially safe environments for both residents and staff. We are looking for a leader who not only understands these critical shifts but is energised by the challenge of embedding them into our everyday operations.

About the Role

Reporting to the Chief Operating Officer (COO), you will be responsible for the overall operational management of our Oberon facility. This encompasses a broad range of responsibilities, including:

- Championing High-Quality, Resident-Centred Care: Your core commitment will be to ensure every decision, every policy, and every action prioritises the well‑being and individual needs of our residents. You'll foster a culture where dignity, respect, and personal choice are at the heart of everything we do, ensuring services are not just compliant, but exceed expectations in providing truly person‑centred, high‑quality care.

- Leading a Culture of Compliance & Excellence: Championing the successful implementation and ongoing adherence to the new, strengthened Aged Care Quality Standards (coming into effect November 2025). You will ensure our services are not just compliant, but exceed expectations in providing person‑centred, high‑quality care.

- Creating a Psychosocially Safe Environment: Developing and embedding practices that foster a culture of respect, dignity, psychological safety, and well‑being for both our cherished residents and our valuable staff. This includes understanding and addressing psychosocial hazards in the workplace.

- Team Leadership & Development: Inspiring, mentoring, and developing a multidisciplinary team of dedicated professionals. You will foster a collaborative and supportive work environment where every team member feels valued, heard, and empowered to deliver their best.

- Operational Management: Overseeing all aspects of facility operations, including budget management, resource allocation, maintenance, WHS, risk management, and ensuring the physical environment is safe, clean, well‑maintained, and conducive to resident well‑being.

- Stakeholder Engagement: Building strong relationships with residents, their families, staff, and external stakeholders, ensuring open communication and responsiveness to feedback.

- Continuous Improvement: Driving a culture of continuous improvement, actively seeking opportunities to enhance our services and processes in line with best practice and the evolving regulatory landscape.

About You

You are a visionary leader with a proven track record in aged care management, ready to embrace the complexity and rewards of this evolving sector. Specifically, you will possess:

- Demonstrated experience as a Facility Manager or in a senior leadership role within a residential aged care setting (experience with a 90+ bed facility highly regarded).

- In‑depth understanding of the new Aged Care Act 2024 and the strengthened Aged Care Quality Standards, with a proactive approach to their implementation.

- A strong grasp of the principles and practical application of creating a psychosocially safe environment for residents and staff, including an understanding of WHS obligations regarding psychosocial hazards.

- Exceptional leadership, people management, and communication skills, with the ability to motivate and empower a diverse team.

- Strong financial acumen and experience in budget management.

- A commitment to person‑centred care and a genuine passion for enhancing the lives of older Australians.

- Excellent problem‑solving, decision‑making, and organisational abilities.

- Relevant qualifications in Aged Care Management, Health Administration, Nursing, or a related field. Current AHPRA registration as a Registered Nurse is highly desirable.

- Current Police Check and Working Rights in Australia

What We Offer

- Innovative environment and small team where you can make a real difference

- Competitive salary and staff discount benefits

- Free onsite parking

- Close to public transport

- Access to our state‑of‑the‑art EAP provider

- Discounted private health insurance and banking products

Why You'll Love Working With Us

- Meaningful Work: Make a positive impact on the well‑being of our residents in a supportive and collaborative environment.

- Innovative Organisation: Be part of a forward‑thinking team dedicated to providing exceptional care with a focus on resident dignity and choice.

- Beautiful Location: Our facility is situated in the heart of Oberon.

If you are a proactive leader who thrives on challenge, is passionate about quality care, and ready to shape the future of aged care, we want to hear from you

More about Columbia Aged Care

Columbia values best practice and high service standards to deliver resident centered care through Care in everything we do, Comfort in the environment we create that ensures quality of life, Consideration in the open supportive way we act to both Residents and colleagues.

People are our biggest asset; they represent our past, our present and our future and Columbia is committed to providing continued professional training and development to support a growth mindset.

We provide a values‑driven and inclusive environment for all our employees with a supportive and engaging leadership team.

Columbia is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

We actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

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