Looking for an HCP Admin Officer

Overview

The Australian Vietnamese Women's Association (AVWA) is a not-for-profit organisation dedicated to enhancing the lives of the Vietnamese community and other culturally diverse groups in Australia. AVWA provides practical in-home support that promotes choice, lifestyle, and independence, particularly for frail aged individuals, people with disabilities, and their caregivers. Operating primarily in Metropolitan Melbourne, AVWA collaborates with My Aged Care, the Department of Health, the National Disability Insurance Scheme (NDIS), and other stakeholders to deliver high-quality, culturally sensitive care.

HCP Administrative Officer provides day-to-day administrative support to the Managers, Coordinators, Care managers and Care workers of the HCPs program.

Responsibilities

Communication

- Handle telephone and/or email enquiries from Care managers (CMs), Care workers (CWs) in a clear and friendly manner.
- Take accurate and concise messages and convey them to relevant staff.

Main Tasks

- Prepare new CW folders.
- Prepare new Client folders.
- Prepare monthly Clients Birthday Cards.
- Print & post IBs to clients.
- Prepare and post letters, invitations and other correspondence.
- PPE: monitor, prepare for CWs to collect, complete monthly report on One drive& do quarterly physical stocktake report.

Other Administrative Shared Tasks

- Update clients’ contact details into MYOB Advanced, Shared point, Clients contact list & Care management excel sheet.
- Event: Hall booking, Budget, prepare catering, finalise as requested.
- Participate and maintain meeting minutes.
- Taking meeting minutes.
- Organising HCP event/ meeting shared task within Admin Team.
- Other duties as delegated by the HCP Team Leader

The above list is not exhaustive and the role may change to meet the overall objectives of AVWA. Fulfil other duties as required by management and other department personnel as requested/required.

Who you are

- Demonstrated Diploma in Community Services or other relevant qualifications.
- Experience in customer service & Office Administrative tasks.
- Knowledge of CHSP & HCP programs.
- Strong customer service skills across phone, email, and in-person channels
- Clear and adaptable communication style for different audiences
- High attention to detail, especially in written communication
- Practical and commercially minded approach to tasks
- Collaborative team player with a supportive attitude
- Well-organised with effective time management and administrative skills

What’s in It for You

- SCHADS Award with all entitlements.
- Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits.
- Flexible working arrangements, with partial work from home, allowing work/life balance.
- Excellent workplace culture with ongoing support, training, and development.
- Great benefit with Employer-funded Paid Parental Leave (Conditions applied).
- Wellness being with Employee Assistance Program (EAP).
- Free Flu shots.

Make your move

Online Application Form

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Please note: We will be immediately shortlisting applicants and will close the position as soon as we find the right candidate. Apply now

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