Manager Customer Risk

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We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

This is where you come in.

Role Description:

The Manager Customer Risk and Compliance role is an exciting opportunity in our Customer business unit based at our Perth Office. The role is being offered as a Permanent Full-Time opportunity.

This role will be responsible for designing and embedding robust frameworks, policies, and processes that ensure regulatory compliance, effective risk management, and operational excellence. Through strategic leadership, cross-functional collaboration, and data-driven insights, the role enables the business to proactively manage risk, respond to incidents with agility, and deliver consistent, high-quality customer experiences through regulatory and business change.

Job responsibilities:

- Cultivate a high-performing, inclusive team culture grounded in accountability, trust, transparency, and continuous learning, while embedding a proactive risk mindset across the Customer business unit to integrate risk awareness into everyday decision-making.
- Develop, integrate, and maintain governance frameworks and policies that ensure compliance with applicable laws, and industry best practices.
- Ensure the Customer business unit has effective controls, control ownership, verification, and reporting.
- Establish Customer business unit annual compliance action plans, monitor, track, report progress and insights to leaders. Drive continuous improvement by monitoring regulatory changes, refining processes, and enhancing quality assurance and risk controls.
- Lead the Complaints team and oversee the complaints function to ensure high-quality customer service, identify trends, diagnose root causes, and optimise processes - reducing non-compliance and enhancing operational efficiency.

What you will bring:

- Extensive experience managing a regulatory and compliance function within a highly regulated environment.
- Minimum 7–10 years’ experience in risk management, compliance, governance, or operational leadership, ideally within a highly regulated industry such as energy, utilities, financial services, or government.
- Proven experience in developing and implementing governance frameworks, risk processes, and compliance programs.
- Demonstrated ability to lead cross-functional teams, manage complex stakeholder relationships, and drive strategic initiatives.
- Experience working with regulatory bodies, strategic partners, and customer-facing operations.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

- Paid parental leave for primary and secondary caregivers
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

Click 'Apply' below to get started with your application.

Applications close 27/10/2025, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

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