Manager Customer Services

4 weeks ago

Brisbane, Queensland, Australia StandardAero Full time

Key Accountabilities

  • Client Relationship Management: Serve as the main point of contact by developing and maintaining strong relationships with the customer and key stakeholders and provide guidance on contractual matters and dispute resolution.
  • Contract Management: Approve, execute, and manage the entire contract lifecycle. Ensure contractual accountability, perform periodic reviews, and provide resolution services. Educate stakeholders on their contractual rights and responsibilities.
  • Account Growth: Identify and pursue opportunities for account growth and new business along with developing and implementing strategic account plans.
  • Service Quality: Ensure clients receive high-quality service. Monitor satisfaction levels, address issues promptly, and conduct regular meetings and reviews.
  • Internal Collaboration: Work closely with all key management and stakeholders to ensure alignment and support.
  • Performance Tracking: Track and report on key account performance metrics. Analyse sales data and client feedback to identify areas for improvement.
  • Industry Expertise: Provide expert advice and staying informed about industry trends, market conditions, and competitors, and share insights with internal teams.
  • Reporting: Prepare regular reports on account status and performance for senior management. Ensure compliance with relevant policies, procedures and processes

What you'll need to succeed in this role

  • Tertiary qualifications in business, finance and/or aviation management is desired
  • Previous experience in an aviation environment, particularly in the customer and contract management aspects, is essential
  • Strong knowledge and understanding of the General Aviation market segment and PT6A engine is desirable.
  • Significant experience in leading and managing a customer facing team/organisation, including leadership of customer managers.
  • Significant experience in managing key accounts, multi-year contracts and, building relationships, to drive business growth within the MRO environment.
  • A high level understanding of client management, tenders and contract management processes.
  • Be an influential and clear communicator that possesses high level presentation, negotiation and leadership skills to engage with key clients and stakeholders.
  • Experience in achieving and driving results through quality management and continuous improvement concepts.
  • Proven problem-solving ability with a solutions orientation.

What we can offer you:

  • Permanent full-time employment
  • Clean, safe working environment with a close-knit team
  • Training and career development opportunities
  • Social activities including participation in community support events
  • Onsite car parking

Pre-requisite - must have Australian working rights.

#J-18808-Ljbffr

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia PFD Food Services Full time

    - Office located in Lytton- Discounted food, travel, movie tickets, entertainment, gym memberships + more- Employee Education Assistance to further develop your careerThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of...

  • Customer Service Representative

    3 weeks ago

    Brisbane, Queensland, Australia PFD Food Services Full time

    Office located in LyttonDiscounted food, travel, movie tickets, entertainment, gym memberships + moreEmployee Education Assistance to further develop your careerThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of...

  • Customer Service Representative

    3 weeks ago

    Brisbane, Queensland, Australia PFD Food Services Full time

    Office located in LyttonDiscounted food, travel, movie tickets, entertainment, gym memberships + moreEmployee Education Assistance to further develop your careerThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Queensland, Australia Language Services Pty Full time

    Join our in-house contact centre in this full-time ongoing role at our Bowen Hills Office.30th July, 2025Customer Service OfficerWith over 40 years' experience, Oncall is a leading provider of language services across Australia. Our team of interpreters and translators service thousands of bookings each week across 200 languages. We work in partnership with...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Queensland, Australia Language Services Pty Full time

    Join our in-house contact centre in this full-time ongoing role at our Bowen Hills Office.30th July, 2025Customer Service OfficerWith over 40 years' experience, Oncall is a leading provider of language services across Australia. Our team of interpreters and translators service thousands of bookings each week across 200 languages. We work in partnership with...

  • Customer Service Representative

    12 hours ago

    Brisbane, Queensland, Australia Pfd Food Services Full time

    Hourly Rate + OT, loadings and allowances (where applicable)Discounted food, travel, movie tickets, entertainment, gym memberships + moreThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day...

  • Customer Service Manager

    4 weeks ago

    Brisbane, Queensland, Australia APPRISE CONSULTING PTY LTD Full time

    Container Transport is a Brisbane based logistic company who provides professional, reliable, and cost-efficient container transport services. We make your supply chain more profitable and effective by delivering quality transportation services every time.We are looking for an experienced Customer Service Manager to join our team of professionals on a full...

  • Customer Service Manager

    3 weeks ago

    Brisbane, Queensland, Australia APPRISE CONSULTING PTY LTD Full time

    Primary Metals and Alloys, a family-owned company established in 1998 in Archerfield, Brisbane, is Australia's leading supplier of copper, brass, stainless steel and aluminum. We work closely with Australia's leading companies to guarantee that all of our metal used in their production is of the highest quality, delivered on time and for the right price....

  • Customer Service Manager

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Customer Service Manager - Hybrid (Work From Home & Office)Add expected salary to your profile for insightsWhy is OfficeHQ the company for me?OfficeHQ is a global virtual reception company with a huge growth agenda. We support thousands of businesses with virtual reception solutions and we're continuously launching new products to help businesses grow. We...

  • Customer Service Manager

    3 weeks ago

    Brisbane, Queensland, Australia Fitness Cartel Australia & New Zealand Full time

    Join to apply for the Customer Service Manager - Aspley role at Fitness Cartel Australia & New Zealand2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager - Aspley role at Fitness Cartel Australia & New ZealandAt Fitness Cartel Health Clubs, we're more than a gym - we're an exciting and fast-growing brand with plans to...