Veteran Housing and Support Officer
4 days ago
Vasey RSL Care Central Office, 172 BURWOOD ROAD, HAWTHORN, Victoria, Australia
Posted Thursday 9 October 2025 at 1:00 pm
- Make a difference in a NFP that supports military veterans and their families
- Full time maximum term position until June 2026
- Competitive remuneration on offer + super & salary packaging benefits (up to $18,550 tax-free salary component = more take-home pay)
- Based in Hawthorn with travel across sites required
About the Role
The Veteran Housing and Support Officer is responsible for acting as the first point of contact for veterans and their families who are seeking housing services or other support services to address homelessness, issues putting them at risk of homelessness, or otherwise threatening their housing stability. You will assess needs, make referrals to appropriate services, and monitor the success of the supports put in place.
Key responsibilities include, but are not limited to:
- Manage intake, assessment, and coordination of support for veterans and their families.
- Build and maintain effective relationships with veterans, service providers, external organizations, and internal teams to facilitate smooth referrals.
- Oversee the housing waitlist and determine eligibility for housing and services.
- Collaborate with the tenancy team in the transition from waitlist into our ESA Housing.
- Coordinate and deliver prevention and early intervention programs.
- Maintain accurate records in the CRM system.
About You
To be successful in this role, you will be kind, customer-service-focused, and thrive in a dynamic environment.
You will also have:
- Qualifications or experience in the community/social housing sector, with a strong understanding of homelessness, social/affordable housing, and working with clients facing complex needs.
- Demonstrated ability to communicate effectively and the ability to deal with challenging behaviours.
- Excellent problem-solving and troubleshooting skills, with the ability to interpret and present data clearly.
- Strong understanding of relevant legislation and regulations, with a commitment to continuous improvement and professional development.
- Ability to manage a demanding workload, meet deadlines, work under pressure, and collaborate effectively both independently and as part of a team.
- Current Victorian Driver's Licence
- Willingness to undergo a National Police Check and Working with Children Check (Vic) and provide proof of rights to work in Australia.
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion, and diversity.
Vasey RSL Care is a partner in the Veteran and Defence Partner Employment program and encourages veterans and defence partners to apply.
This is a new position due to growth and is available for an immediate start, so please click on the link below and apply now
Benefits for You
- Be part of a culture that is welcoming, engaging, and supportive
- Generous and industry-competitive salary and conditions of employment
- Flexible work hours for work-life balance
- Industry-leading training and education to help you upskill
- Access to our Wellbeing Program
- Formal employee Reward and Recognition program
- Employee Referral Program incentives
If you believe in making a difference, we would love to hear from you.
Vasey RSL Care Central Office, 172 BURWOOD ROAD, HAWTHORN, Victoria, Australia
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