Warranty Coordinator

3 weeks ago

Melbourne, Australia Hitachi Construction Machinery Co., Ltd. Full time

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

Our Dandenong branch is on the lookout for an enthusiastic Warranty Coordinator to join our team. In this role, you will provide a high level of administration support for the Service team and ensure that all warranty claims are processed efficiently and accurately.

Reporting to the Service Manager, your responsibilities will include:

- Manage the process of reviewing warranty claims and processing within established guidelines, policies and procedures
- Collaborating with the Service team to confirm claims and plan deliveries
- Monitoring progress of claims and proactively communicating updates to customers
- Preparing invoicing of work orders
- Ensuring all warranty claims, documents and contracts are correctly registered in the system
- Preparing information for internal and external warranty audits

To be successful in this role, you will have:

- Self-motivated, goal-oriented attitude with attention to detail
- 3-5 years’ experience as a warranty administrator is highly desirable
- Knowledge and experience of best practice warranty management
- Demonstrated MS Office experience, including Word and Excel
- The ability to adapt quickly and thrive in a fast-paced environment
- A professional and customer-focused approach, dedicated to delivering total customer satisfaction

Hitachi Benefits – What’s in it for you?

- Rewarding Salary Package: Attractive base salary + super + company biannual bonuses
- Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
- Career: Permanent Full Time Position in a leading OEM with long term job security
- Culture: Supportive management who value your input in finding new and improved ways to achieving success
- Health: Discounted Medibank health insurance policy + EAP to support our employees and their families
- Employee Referral Program: Successfully refer a friend to join Hitachi and earn cash
- Paid Parental Leave Company Policy
- Professional Development: OEM training and opportunities for upskilling with real career progression opportunities

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

#J-18808-Ljbffr

  • Warranties Coordinator

    6 days ago

    Melbourne, Victoria, Australia ABN Group Full time $90,000 - $120,000 per year

    494465MelbourneAdministration/Support ServiceFull-time (Permanent)Who Are We?ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment—from first homes to luxury residences—delivering the dream of home ownership. In Victoria, our brands include...

  • Warranties Coordinator

    4 days ago

    Melbourne, Australia ABN Group Full time

    **Warranties Coordinator**: - 493298 - Melbourne - Administration/Support Service - Full-time (Permanent) - Add to favourites Favourite View favourites **What's on offer?** Working as a key member of the Warranty team you'll be responsible for providing admin support and will partner with customers to resolve Warranty or Maintenance...

  • Warranty Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Hitachi Construction Machinery Australia Full time

    About Us Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. The Opportunity Our Dandenong branch is on the lookout for an enthusiastic Warranty Coordinator to join our team. In this role, you will provide a high level of administration support for the Service team and ensure that all warranty claims...

  • Warranty Administrator

    6 days ago

    Melbourne, Victoria, Australia Australian Caravan Centre Full time $43,520 - $73,760 per year

    Supreme Caravans is currently recruiting for a Warranty Administrator to join our team in a full-time position, supporting our Warranty Department. This role offers the flexibility to work from home or be based at one of our Australian Caravan Centre locations along the East Coast.As a key member of the Warranty team, you will provide vital administrative...

  • Warranty Specialist

    6 days ago

    South Melbourne, Victoria, Australia Autosports Group Full time $90,000 - $120,000 per year

    Join Our Team as a Warranty Coordinator at Melbourne BMWAre you a detail-oriented professional with a passion for delivering outstanding customer service? Melbourne BMW, part of the Autosports Group, is on the lookout for a dedicated Warranty Specialist to join our dynamic service team. This is your chance to be part of a leading luxury automotive brand,...

  • Warranty Administrator

    2 weeks ago

    Melbourne, Australia The Toro Company Full time

    An exciting opportunity is available for a motivated and customer-oriented individual to join our Equipment team in a newly established role. As a Warranty Administrator, you will be responsible for managing warranty claims and processes, ensuring that all customer and company warranty needs are met with efficiency and effectiveness. In this role, you will...

  • Service & Warranty Administrator

    14 hours ago

    Melbourne, Australia Kapitol Full time

    Top 5 in Best Places to Work 2022, 2023 - Centrally based office, right in the heart of Melbourne - Work with a team of creative, innovative thought leaders **_ Ready to build a better future with us? _** At Kapitol Group, we pride ourselves on being Victoria's second largest privately owned construction company. Our vision is to continuously improve the...

  • Warranty Supervisor

    6 days ago

    Greater Melbourne Area, Australia Sherridon Homes Full time $104,000 - $130,878 per year

    About UsThe AHB Group is a leader in building residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria.Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living,...

  • Warranty Coordinator, Energy Products

    4 days ago

    Melbourne, Australia Tesla Full time

    **What to Expect** Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Warranty Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the...

  • Service Advisor

    4 days ago

    Port Melbourne, Australia Dutton Group Full time

    We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and...