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Digital Account Manager
4 weeks ago
149 Flinders St, Adelaide SA 5000, Australia
Posted Tuesday 19 August 2025 at 2:00 pm
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
At Vocus, we put our customers at the centre of everything we do—and as a Digital Account Manager, you’ll be the driving force behind delivering exceptional experiences.
You’ll own and grow key customer relationships, providing responsive, solutions-focused support that aligns with their goals and our business strategy. Collaborating across cross-functional teams, you’ll proactively manage accounts, identify opportunities, and ensure our customers get the most out of their partnership with Vocus.
Responsibilities:
- Cultivate and maintain strong client relationships to drive satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services.
- Lead contract renewals and negotiations, ensuring outcomes that benefit both the customer and Vocus.
- Develop strategic account plans aligned with each client’s business goals and challenges, leveraging Vocus’s suite of services (e.g., internet, cloud, voice, network).
- Maintain accurate records of account activity and provide timely sales forecasts and performance reports.
- Stay abreast of industry trends, competitor offerings, and emerging technologies.
- Support customers across key servicing journeys including onboarding, provisioning, and in-life account management.
Skills:
- Minimum 3 years’ experience in account management with a strong focus on customer engagement and solution delivery, ideally within the telecommunications or IT sector.
- Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
- Demonstrated ability to resolve customer queries within agreed SLAs.
- Experience handling escalations and collaborating with internal teams to achieve resolution.
- Ability to perform under pressure in a fast-changing environment.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
149 Flinders St, Adelaide SA 5000, Australia
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