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Senior Technical Business Analyst

4 weeks ago

Melbourne, Victoria, Australia Suncorp Group Limited Full time
Take the next step. Be part of something bigger at Suncorp.

Senior Technical Business Analyst - Duck Creek Policy

- Join a large Business Analyst community where ideas and best practice are shared.
- Must have technical Duck Creek Policy Administration System (PAS) experience.
- Hybrid working model, supportive and collaborative culture.

Overview of the role

We are looking for a strong Technical Business Analyst with proven Duck Creek PAS experience for a key role in the Duck Creek Policy Platform Core technology team which provides governance, specialist consultancy and solutions to project delivery and support teams.

Be part of Suncorp's once in a generation policy transformation program (Digital Insurer) and help us aspire to be the Insurer of choice across the Trans-Tasman. Leveraging market leading technology, including Duck Creek on Demand, work, learn & collaborate with the best – we are using SMEs and consultants from across the globe to build this market leading platform.

The program will enable the business to deliver new products (including modular products), more seamless customer experiences, and support the delivery of a simpler, digital business. Radical simplification and significant improvement in the speed & cost of change are a critical measure of success of the program and it's essential this role influences and champions this across the entire program and more broadly across the enterprise.

You will also be part of our large Analysis Chapter that consists of around 200 like-minded analysts, where ideas and best practice are shared via masterclasses and knowledge sharing.

Suncorp is proud of our fantastic culture where you will be supported in your career development.

What you'll do:

- As the Duck Creek Policy Technical BA, work closely with others in the DC Policy Platform core team to provide governance, specialist consultancy and solutions to project delivery and support teams.
- Build strong relationships through engagement with colleagues, and stakeholders across Business and Technology.
- Document current and future state processes and identify opportunities for improvement.
- Use information gathering techniques to proactively discover requirements and synthesise information accurately, completely, and coherently.
- Work collaboratively with delivery teams and business and technology stakeholders to gather, validate and document business requirements and develop recommendations and solutions that meet project and support needs.
- Raise, and support mitigation and resolution of, risks and issues using established tools and frameworks where applicable.
- Create detailed user stories (in JIRA) to support delivery.
- Document Technical design, Functional and Non-Functional Requirements, PL101 completion, Policy Data Model updates, Interface/Integration mapping, Migration Mapping, Technical support documentation & Knowledge Bases.
- Work closely with squad/project members, including but not limited to Project Manager, Scrum Master, Architects, Developers, Tech Leads, Test Analyst to identify, capture, plan and deliver changes.
- Mentor/train team members; participate and contribute to Business Analyst chapter and/or forums providing insights and thought leadership.
- Suncorp offers a hybrid way of working where you will be expected to be in the office approx. 2 days per week.

What you'll bring:

- MUST HAVE worked on 2 Duck Creek Policy Administration System (PAS) implementations (ideally Asia-PAC experience)
- IDEALLY HAVE 5 years working experience on the Duck Creek PAS
- MUST HAVE Duck Creek Policy functional and technical knowledge and experience documenting requirements through PL101's
- IDEALLY HAVE worked 1 Duck Creek on Demand (DCOD) project
- IDEALLY HAVE a strong understanding of Duck Creek standards and best practices, and of Duck Creek's inheritance model
- Training and certification in Duck Creek university and related certification desired.
- Minimum 5 years technical business analysis experience in a project/delivery orientated role; from a large organisation.
- Minimum 3 years' Agile, Lean and waterfall experience including knowledge of Agile practices, workshops, and Agile ceremonies facilitation.
- Working in the General Insurance space.
- Must be able to translate and understand business and technical requirements and provide appropriate alternatives and solutions to meet those requirements.
- Strong stakeholder engagement, relationship management and influencing skills including experience in dealing with various stakeholders.
- Strong problem-solving and negotiation skills.
- Strong team player with a positive attitude, willingness to learn and desire to make a difference.
- Must be able to manage multiple complex initiatives with competing deadlines.

What we can offer you:

- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We're proud to be a part of the Suncorp family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If this opportunity sounds like the challenge you have been looking for, please apply online today. If you need support to be able to apply to this role, please contact melissa.turkington@suncorp.com.au.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved, and respected for their perspectives and contribution.

Advertised: 06 Mar 2025 AUS Eastern Daylight Time
Applications close: 07 Apr 2025 AUS Eastern Standard Time

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