Technical Delivery Lead

Overview

Technical Delivery Lead

As the Technical Delivery Lead you will manage the end-to-end technical delivery for Great Southern Bank’s critical technology systems. You will manage a diverse team of multi-disciplinary technical specialists creating a culture of exceptional service, teamwork, commitment to excellence and a professional ethic that enables the achievement of platform and organisational objectives.

This is a 12-month max-term contract located in Brisbane, offering the flexibility to work from home two days a week while contributing to meaningful, enterprise-wide projects.

You’ll make an impact by

You will report to the Customer Experience Platform Manager and form part of the Customer Experience leadership team. You will have a team of technical specialists reporting to you across disciplines such as development, analysis, testing and integration.

Responsibilities

- Create a culture of exceptional service, teamwork, commitment to excellence and a professional ethic that enables the achievement of team and organisational objectives.
- Manage a team of geographically dispersed multi-discipline technology specialists in a cross-functional environment including offshore vendor resources with diverse technical skill sets.
- Collaborate across Technology Office delivery teams to manage and communicate inter-dependency risk, delivery timelines, business and customer impacts.
- Lead quarterly planning, creating and presenting a plan for your delivery stream to deliver organisational change.
- Apply a customer lens to everything you do, from ideation to solution design, during the development process including UI and UX design, through to delivery implementation.
- Coordinate go-live activities and facilitate development, maintenance, and implementation of system solutions through technology partners and internal IT service providers ensuring compliance to Great Southern Bank’s change management processes.

Qualifications

- Experience working in a lead role in a software delivery environment
- Strong technical knowledge with the ability to communicate complex technical issues to business stakeholders
- Sound understanding of IT Service Management principles and practices
- Experience with the Systems Development Life Cycle utilising a variety of methodologies
- Strong written and verbal communications skills including facilitating workshops, building relationships, and interacting with key stakeholders across all levels of the organisation
- Experience with vendor performance and relationship management
- Ideally experience in the Financial Industry

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Questions?

Please contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we are committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognizing the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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