Delivery Support Officer

Delivery Support Officer

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years.

At TAFE Queensland, we hold true to our values and keep our customers at the centre of everything we do. By living these values we continue to strengthen TAFE Queensland’s reputation as a leading provider of high quality education and training. Our people are recognised for demonstrating these values in their everyday work.

Your Opportunity

As the Delivery Support Officer you will:

- Contribute to the delivery of Vocational Education and Training (VET) services through the provision of customer focused, timely, accurate and effective administrative support services to all clients.

This position reports to the Delivery Support Manager.

This is a temporary full-time opportunity, to 27 November 2026 unless otherwise determined.

The position will be based primarily at Mt Gravatt campus, however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Contribute to providing continuous excellence in the delivery of Customer Service by participating in activities including but not limited to application processing, telephone enquiries, webchat processing and enrolments processing.
- Live a safety culture, led by example and support the Health Safety and Environment Management System.
- Establish and maintain industry partnerships and models for student engagement to advance the standing and reputation of the organisation.
- Undertake accurate and efficient administrative services utilising various software packages (including word processing, spread sheeting, data input and email), internal databases and office equipment.
- Undertake general administrative duties including but not limited to reception, records maintenance, completion of forms, registering and distributing mail and correspondence according to established procedures and contribute to improvement in business processes and practices.
- Proactively manage your own workflow, take ownership for the accurate completion of your work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way in which work is performed.
- Provide efficient and timely support to the work unit, ensure daily activities align with business operations, proactively assist others and operate effectively as a member of a team.
- Provide professional, efficient and timely customer service to external and internal clients and respond appropriately to verbal and written enquiries and escalate issues where required.
- Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane.
- Maintain knowledge of relevant legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to business functions.
- Undertake other work as directed.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

- Ability to work within agreed priorities and timeframes, and independently on routine tasks.
- Ability to utilise computer software packages and to operate office equipment.
- Ability to follow written and verbal instructions and listen carefully to others to determine client needs and take appropriate action.
- Sound interpersonal skills, including demonstrated written and verbal communication skills and a strong commitment to working in a team environment.
- Demonstrated commitment to the values of the organisation through modelling behaviours and the provision of outstanding client service.

Mandatory Qualifications/Requirements

There are no mandatory requirements for this role.

How to apply

If you’re interested in this role, please submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current supervisor).

Closing date: 5pm, Tuesday 14 October 2025.

Job Reference Number: TQ2025-872

Contact: Kate Holmes, A/Delivery Support Manager, Kate.Holmes@tafeqld.edu.au.

TAFE Queensland is an Equal Opportunity employer.

#J-18808-Ljbffr