Senior AI Engineer

Overview

Our people are customer obsessed. They prioritize the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

- Work in a collaborative environment with highly talented and motivated colleagues that are passionate about winning together
- Exciting opportunity to grow and develop your career while making an impact
- We’ve got excellent leaders providing strong perspectives on why we’re here

As an AI Engineer, you will be joining our Gen AI Squad driving excellence by owning it.

Each day, you’ll go above and beyond to:

- Develop creative and effective prompts that enable our AI models to generate high-quality outputs and research, analyse, and refine prompts to improve model performance, diversity, consistency, and coherence
- Implement and integrate prompts into the AI system and collaborate with engineering teams to ensure seamless integration and efficient prompt processing
- Collect, label, and preprocess data for prompt engineering and evaluate the impact of different prompts on AI models’ performance and provide insights and recommendations for improvements. Implement improvements as part of improvement cycle
- Design and conduct experiments to evaluate the effectiveness of new prompts, generating insights into their impact on model behaviour
- Document prompt engineering processes, methodologies, and findings to ensure knowledge sharing and maintain leading practices
- Stay updated on AI advancements: particularly in natural language processing
- Write well designed & high-quality testable code
- Integrate software components into fully functional platform
- Apply pro-actively & perform hands-on design and implementation of leading practice CI/CD
- Comply with industry standards and regulatory requirements

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

- Demonstrated technical experience (within financial services industry preferred)
- Strong programming experience in Python and data manipulation with use of appropriate Python packages
- Hand-on experience with NLP techniques and technologies
- Proficient in working with large-scale datasets and data pre-processing
- Demonstrated knowledge of prompting and including different prompting strategies and when they should be used.
- Experience working with business teams to understand business requirements and desired outputs (particularly non-technical business stakeholders)
- Proven analytical skills and evidence-based decision making along with excellent problem solving, troubleshooting & documentation skills
- Proven understanding of ethical considerations and bias mitigation techniques in AI model development
- Background in statistical analysis and experimental design for evaluating prompt effectiveness and model performance preferred
- A thorough understanding of the end-to-end lifecycle of an enterprise level GenAI solution
- Experience with AWS, Azure, and Databricks for scalable and efficient AI model training and deployment preferred
- Familiarity with AI model development and deployment workflows and experience with CI/CD pipeline deployments is preferred

Diversity and inclusion

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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