Technical Services

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, like you, joined us and took on the challenge.

Role Overview

The On‑Site Support Officer will provide hands‑on assistance for on‑site tasks and remote support for incidents and requests, including for staff based overseas. Your responsibilities include providing timely IT support on‑site and remotely across CSIRO sites, supporting IT equipment, software, and network services, and delivering excellent customer service with strong communication and organisational skills.

Eligibility

Applications for this position are open to Australian Citizens only. Appointment to this role is subject to provision of a national police check and obtaining/maintaining a Negative Vetting 1 security clearance.

For Internal Applicants: You must be a CSIRO indefinite or specified term employee who has been previously appointed to an advertised vacancy via a competitive process.

Your High‑Level Duties

- Deployment of PCs, laptops, monitors, printers, and other IT equipment.

- Network port patching and software fault resolution.

- Developing and maintaining relationships across virtual teams.

- Supporting multi‑disciplinary, regionally dispersed teams.

- Overseeing and mentoring less experienced staff as required.

Location and Office Arrangements

Newcastle, NSW

Salary

AU$73,567 – AU$93,630 per annum (pro‑rata for part‑time) plus up to 15.4% superannuation.

Tenure & Work Schedule

Indefinite, full‑time (options for part‑time, job‑share, and flexible arrangements can be discussed).

Reference

101762

Success Profile

As the successful candidate, you will bring:

- Relevant trade certificate, diploma, bachelor’s degree, or equivalent experience in Information Management and Technology.

- Ability to obtain and maintain a Negative Vetting 1 security clearance.

- Strong oral and written communication skills.

- Professional and respectful behaviours in a collaborative environment.

- Adaptability to manage multiple competing priorities.

- Problem‑solving ability for routine technical issues.

- Experience supporting Mac and Linux operating systems.

- Experience supporting scientific research equipment.

Please note: Under CSIRO policy, only those who meet all essential criteria can be appointed.

Setting You Up for Success

We are committed to a fair, equitable, and accessible recruitment process and will adjust our process as needed to support your individual circumstances. If you need assistance, contact Sarah Lyons at Sarah.lyons@csiro.au.

Life at CSIRO

We work flexibly, offering a range of options for how, when, and where you work. Discussion of flexible work arrangements is welcome during the recruitment process. CSIRO also offers a range of leave entitlements, benefits, and career development opportunities.

Inclusion and Belonging

Solving Australia's greatest challenges requires diversity of minds and lived experiences. We are an equal employment opportunity organization dedicated to creating diverse and inclusive teams where everyone feels they belong. CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion and a Science in Australia Gender Equity Bronze Award.

Child Safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programmes. View our Child Safe Policy.

How to Apply

Apply online at CSIRO Jobs and submit a cover letter (max 2 pages) and CV demonstrating your motivation and ability to meet the essential criteria. Internal applicants should apply via Jobs Central.

#J-18808-Ljbffr