Cyber Security and Technical Service Manager

Overview

About Port of Newcastle: Port of Newcastle is more than a port. It exists to build Australia’s prosperity with responsible, integrated and innovative supply chain solutions. With trade worth approximately $71 billion to the national economy each year, Port of Newcastle enables Australian businesses to successfully compete in international markets. The port currently handles 4,697 ship movements and 166 million tonnes of cargo annually. With a deepwater shipping channel operating at 50% of its capacity, significant port land available and enviable access to national rail and road infrastructure, Port of Newcastle is positioned to further underpin the future prosperity of the Hunter, NSW and Australia. As custodians of the region’s critical asset, Port of Newcastle is diversifying its trade as it strives to create a safe, sustainable and environmentally and socially responsible future. Behind every ship movement, every tonne of cargo, are the people that keep the port operating. Our people are the engine room of our port. Port of Newcastle’s values influence how we develop our strategy, how we measure performance, how we treat our colleagues and how we approach our work at PON.

The Opportunity: Port of Newcastle is seeking a Cyber Security and Technical Services Manager, this is a highly visible position that plays a critical role in maintaining operations, managing risk and supporting PON’s strategic initiatives. This is a key technical leadership role accountable for the comprehensive management and operational oversight across Cyber Security, IT Operations, Data Engineering, Technical Support, Network Operations, and Cloud Services. This role drives effective execution, ensures seamless integration, robust security, and efficient operations, consistently delivering high-quality and reliable technology solutions. You will manage and develop a team of professionals providing support and strategic direction for the IT Service Management (ITSM) framework, ensuring seamless delivery of technical support and operational excellence. Acting as a trusted advisor on cyber security and IT best practices, you will engage with internal and external stakeholders to maintain alignment with PON’s objectives and best practice standards. This highly visible role is central to maintaining operational resilience and supporting PON’s ongoing transformation initiatives.

Responsibilities

- Manage and provide leadership across Cyber Security, IT Operations, Data Engineering, Technical Support, Network Operations, and Cloud Services.

- Oversee IT Service Management (ITSM) framework, ensuring seamless delivery of technical support and operational excellence.

- Engage with internal and external stakeholders to maintain alignment with PON’s objectives and best practice standards.

- Support ongoing transformation initiatives and maintain operational resilience.

Qualifications

- Experience as a leader with a strong background in both cyber security and IT operations.

- Tertiary qualifications in Cyber Security, Information Technology or a related field, with experience in a similar role.

- Strong understanding of cyber security risks, standards and governance requirements, with proven ability to lead teams through complex technical and operational challenges.

- Exceptional communication and stakeholder engagement skills; ability to thrive in an environment that demands both strategic thinking and hands-on technical leadership.

What We Offer

- Competitive salary, reviewed annually

- Agile work environment

- Focus on professional growth

- 26 week paid Parental Leave for primary carers

- Optional workplace giving program: supporting employees in giving back to the Newcastle community

- Work180 endorsement: PON is recognised as a top 101 employer for women in 2025

- Opportunity to be involved in PON’s Reconciliation Action Plan (Endorsed)

How to Apply

Introduce yourself by submitting your cover letter and resume, outlining your relevant experience, qualifications and why you would like to join our team. If you have any questions about the role, please contact P&C Advisor, Zoe Ronalds at zoe.ronalds@pon.com.au

EEO & Acknowledgements

The Port of Newcastle is an equal opportunity employer. We value diversity and are committed to maintaining an inclusive environment for all employees. Aboriginal and Torres Strait Islander applicants are encouraged. Port of Newcastle acknowledges the Traditional Custodians of the land and waters of Newcastle Harbour, the Awabakal and Worimi People, and pays respect to all Elders past, present and emerging.

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