Boutique Manager

1 day ago

Council of the City of Sydney, Australia Richemont Full time

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‑making, Panerai is renowned for producing high‑precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting‑edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

Would you like to be a modern Hero?

YOUR MISSION

The Panerai Boutique Manager is responsible for the overall success of the boutique, reporting to the Brand Manager. Key responsibilities include driving profitability, enhancing brand recognition, and leading the team to achieve sales goals. The Boutique Manager will also focus on developing a strong clientele base and ensuring a best‑in‑class customer experience, all while adhering to Panerai's retail strategy.

Acting as a brand ambassador, the Boutique Manager maintains high operational and merchandising standards within the boutique. They are also responsible for representing Panerai's image at off‑site events and other functions. The role requires strong leadership skills to manage and develop the team, ensuring they deliver exceptional service and contribute to the boutique's overall success.

HOW WILL YOU MAKE AN IMPACT

TEAM MANAGEMENT

- Recruit, train, and motivate a high‑performing sales and service team.

- Set goals, conduct reviews, and provide ongoing coaching.

- Manage scheduling, HR tasks, and ensure policy adherence.

SALES MANAGEMENT & BUSINESS DEVELOPMENT

- Meet or exceed monthly and yearly turnover and KPI targets set by Panerai.

- Analyze sales data, forecast performance, and identify areas for improvement.

- Implement retail strategy, build a strong network, and foster relationships with local businesses and high‑net‑worth individuals.

Boutique Maintenance, CRM and Customer Service

- Ensure the boutique's appearance and operations align with brand guidelines, including visual merchandising and customer service protocols.

- Develop and maintain an accurate customer database, implement CRM strategies, and foster customer loyalty through targeted engagement.

- Address customer needs promptly, resolve issues effectively, and coordinate after‑sales service seamlessly.

- Suggest local events and advertising opportunities to maximize brand visibility and attract new customers.

HOW WILL YOU EXPERIENCE SUCCESS

- Offer an unforgettable client experience and build a loyal client relationship.

- Use your strong experience in sales and passion for watches to reach the sales target and contribute to the team objectives.

- Contribute to pushing boundaries by developing memorable events and client activation.

- Leverage digital strategy and digital tools in the dedicated market.

- Manage boutique operations following procedures and policies with excellent structural and organisational skills.

HOW DO WE KEEP YOU SMILING

- Be part of a dynamic Maison where your skills and talents will be recognized.

- Share values such as “enriching communities, care attitude, continuous improvement, efficient accountability.”

- Work in a multicultural team and develop international experience.

- Navigate our sustainability journey.

- Develop and advance your career at the next level with potential opportunities within Maison and the Richemont Group.

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